Remote Care Navigator: Social Services Access Lead

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Professional development

Remote work

Job summary

Placements24 is seeking a Remote Care Navigator to join a fully remote team. You will guide clients through complex care systems, assess needs via digital channels, and connect them with community resources.

This role emphasizes empathy, clear digital communication, and independent work from a home office in the Western Cape and beyond. Ideal candidates have qualifications in social care or health sciences, strong CRM and video conferencing skills, and a proactive approach to improving community

Qualifications

• Relevant qualification in Social Work, Psychology, Health Sciences, or related field.
• Excellent verbal and written communication for digital channels.
• Proficient with video conferencing tools and CRM systems.
• Strong organizational skills with multi-client management.

Responsibilities

• Provide remote assistance to clients seeking social care services.
• Conduct needs assessments via phone, video calls, and online platforms.
• Guide clients through applications for support programs and benefits.
• Connect clients with service providers, healthcare professionals, and community orgs.
• Maintain accurate client records in a secure digital database.
• Follow up to ensure services are received and needs are met.

Skills

Communication skills

Empathy

Organizational skills

Digital literacy

Remote work

Education

Social Work degree

Health Sciences degree

Psychology degree

Tools

Video conferencing tools

CRM systems

Job description

Placements24 is seeking a Remote Care Navigator to join a fully remote team. You will guide clients through complex care systems, assess needs via digital channels, and connect them with community resources.

This role emphasizes empathy, clear digital communication, and independent work from a home office in the Western Cape and beyond. Ideal candidates have qualifications in social care or health sciences, strong CRM and video conferencing skills, and a proactive approach to improving community