Remote Social Support Specialist (Tembisa)

Placements24; South Africa; Remote; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Retirement fund

Job summary

Placements24 is seeking a remote Social Support Specialist to serve clients in Gauteng from a home office. The role focuses on virtual counseling, needs assessment, and connecting individuals and families to community resources.

You'll collaborate with partners, maintain secure records, and stay current on social policies. This fully remote position offers flexible hours and the opportunity to impact lives across South Africa.

Qualifications

• Degree in Social Work, Psychology, Counseling, or related field.
• Minimum 4 years in social support, counseling, or case management.
• Experience with diverse populations and challenges.
• Exceptional verbal and written communication; empathetic approach.
• Proficiency with Zoom/Teams and digital case management tools.

Responsibilities

• Provide virtual counseling, guidance, and support to individuals and families experiencing social difficulties.
• Assist clients in identifying needs and accessing community resources, social programs, and government assistance.
• Conduct virtual needs assessments and develop personalized support plans.
• Facilitate online support groups and educational workshops for clients.
• Maintain accurate and confidential client records using secure digital platforms.
• Collaborate with internal teams and external agencies via digital channels to coordinate client care.
• Advocate for clients' needs with service providers and stakeholders.
• Stay updated on relevant social policies, legislation, and available community resources.
• Respond to client inquiries and concerns promptly and professionally via phone, email, and video conferencing.
• Contribute to continuous improvement of remote service delivery models.

Skills

Verbal and written communication

Empathy

Autonomous remote work

Problem solving

Education

Bachelor's/Master’s in Social Work or related field

Tools

Zoom

Microsoft Teams

Digital case management systems

Job description

About the Role

Our client, a forward-thinking organisation dedicated to enhancing social well-being, is seeking a highly motivated and skilled Remote Social Support Specialist to serve the community of Tembisa. This fully remote position allows you to leverage your expertise from the comfort of your home office while making a significant impact. You will be responsible for providing essential support, guidance, and resource navigation to individuals and families facing complex social challenges. This role demands exceptional communication skills, empathy, and a proactive approach to problem-solving. The successful candidate will play a crucial part in connecting clients with vital services, empowering them to achieve greater stability and independence. This is a unique opportunity to join a growing virtual team committed to accessible and effective social care solutions across Gauteng. You will be at the forefront of innovative service delivery, utilising digital tools to reach and support a diverse client base. The organisation values a person-centered approach, ensuring that every client receives tailored and compassionate assistance. We are committed to fostering a culture of inclusivity and professional excellence within our remote workforce.

Key Responsibilities

• Provide virtual counseling, guidance, and support to individuals and families experiencing social difficulties.
• Assist clients in identifying needs and accessing community resources, social programs, and government assistance.
• Conduct virtual needs assessments and develop personalized support plans.
• Facilitate online support groups and educational workshops for clients.
• Maintain accurate and confidential client records using secure digital platforms.
• Collaborate with internal teams and external agencies via digital communication channels to coordinate client care.
• Advocate for clients' needs with service providers and stakeholders.
• Stay updated on relevant social policies, legislation, and available community resources.
• Respond to client inquiries and concerns promptly and professionally via phone, email, and video conferencing.
• Contribute to the continuous improvement of remote service delivery models.

Requirements

• A relevant degree in Social Work, Psychology, Counseling, or a closely related field.
• Minimum of 4 years of professional experience in social support, counseling, or case management.
• Demonstrated experience working with diverse populations and understanding their unique challenges.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
• Proficiency in using virtual communication platforms (e.g., Zoom, Microsoft Teams) and digital case management systems.
• Strong organizational skills and the ability to manage a remote caseload effectively.
• Ability to work autonomously and demonstrate initiative in a remote setting.
• Knowledge of social services and support systems within South Africa, particularly Gauteng.
• A reliable internet connection and a dedicated home office space are essential.
• Must be available for scheduled client interactions and team meetings during South African business hours.

Benefits

• This role offers the distinct advantage of being fully remote, providing flexibility and eliminating commute times.
• Our client provides a competitive remuneration package, reflecting your skills and experience.
• You will have access to continuous professional development opportunities to enhance your skills in virtual service delivery.
• The organization fosters a supportive and collaborative virtual team environment, encouraging peer support and knowledge sharing.
• We offer comprehensive health insurance and contribute to a retirement fund.
• Opportunities for career advancement within a growing virtual social care network are available.
• Employee assistance programs are accessible for personal well-being.
• Regular virtual team-building activities aim to maintain strong collegial bonds.
• Clients receive enhanced access to support through this dedicated remote model.
• Your contribution will directly impact the lives of individuals and families in need.