Remote Social Services Case Manager & Advocate

Placements24; Sandton; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 is seeking a dedicated Remote Case Manager specialized in Social Services to join a fully remote team. You will assess client needs, develop care plans, coordinate services, and advocate to ensure clients receive necessary support from home.

Requirements include a relevant degree and a minimum of 3 years in case management or social services, with strong knowledge of welfare systems and excellent communication skills.

Qualifications

• A relevant degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in case management or social services.
• Ability to assess client needs and develop effective service plans.
• Strong knowledge of social welfare systems, resources, and support networks.
• Excellent communication, interpersonal, and active listening skills.

Responsibilities

• Conduct virtual needs assessments for clients seeking social services.
• Develop, implement, and monitor individualized case management plans.
• Coordinate access to housing, healthcare, employment, and financial assistance.
• Advocate on behalf of clients with service providers and government agencies.
• Provide counseling, support, and crisis intervention as needed.
• Maintain confidential client records within the case management system.
• Collaborate with a multidisciplinary team to ensure holistic client care.
• Follow up with clients to assess progress and adjust service plans.
• Stay informed about community resources and social service programs.
• Adhere to ethical guidelines, privacy regulations, and organizational policies.

Skills

Communication skills

Interpersonal skills

Active listening

Empathy

Organization

Education

Social Work / Psychology / Sociology degree

Tools

Case management software

Digital collaboration tools

Job description

Placements24 is seeking a dedicated Remote Case Manager specialized in Social Services to join a fully remote team. You will assess client needs, develop care plans, coordinate services, and advocate to ensure clients receive necessary support from home.

Requirements include a relevant degree and a minimum of 3 years in case management or social services, with strong knowledge of welfare systems and excellent communication skills.