Remote Social Care Navigator: Empower Communities

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Generous annual leave

Remote professional development

Flexible work arrangement

Job summary

Placements24 is seeking a remote Social Care Navigator to support clients across regions, including Centurion, Gauteng. You will guide individuals through complex social service systems, delivering advocacy, resources, and case management from your home office.

The role emphasises empathetic communication, remote assessments, and collaboration with a distributed team to ensure timely access to benefits, healthcare, and community programs, while maintaining strict confidentiality and high-quality

Qualifications

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 4 years of direct experience in social work, case management, or community support services.
• Proven ability to conduct effective client assessments and develop support plans remotely.
• Strong understanding of social welfare policies, community resources, and healthcare systems.
• Excellent communication, interpersonal, and active listening skills, adapted for virtual interaction.
• Proficiency with online collaboration tools, video conferencing software, and digital case management systems.
• A dedicated, quiet home office space with a reliable high-speed internet connection.
• Ability to work autonomously, manage time effectively, and maintain strict confidentiality.
• A passion for helping others and advocating for vulnerable populations.
• Experience in a remote work environment is a significant plus.
• Familiarity with Centurion and surrounding areas is beneficial.

Responsibilities

• Provide remote, one-on-one guidance to clients navigating social service systems.
• Conduct needs assessments via secure video calls, phone, and online platforms.
• Research, identify, and connect clients with appropriate community resources, healthcare providers, and social programs relevant to their needs.
• Assist clients in completing applications for benefits, grants, and other forms of assistance.
• Advocate on behalf of clients to ensure they receive equitable access to services.
• Maintain detailed and confidential client records using our secure online case management system.
• Develop and maintain an up-to-date database of local and national resources.
• Educate clients on their rights and available support options.
• Collaborate with a distributed team of professionals to share best practices and address complex cases.
• Respond promptly and professionally to client inquiries via multiple communication channels.
• Develop digital resources and guides for clients seeking self-help information.
• Monitor client progress and follow up to ensure successful outcomes and satisfaction.

Skills

Empathy

Active listening

Virtual communication

Autonomy

Confidentiality

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

Video conferencing software

Digital case management systems

Job description

Placements24 is seeking a remote Social Care Navigator to support clients across regions, including Centurion, Gauteng. You will guide individuals through complex social service systems, delivering advocacy, resources, and case management from your home office.

The role emphasises empathetic communication, remote assessments, and collaboration with a distributed team to ensure timely access to benefits, healthcare, and community programs, while maintaining strict confidentiality and high-quality