Remote Social Care Navigator

Placements24; Kempton Park; Remote; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Fully remote

Health insurance

Retirement fund

Professional development

Employee assistance program

Team-building activities

Job summary

Placements24 is seeking a highly motivated Remote Social Support Specialist to serve the community of Tembisa, Gauteng. This fully remote role allows you to work from home while making a meaningful impact on individuals and families navigating social challenges.

The role requires a relevant degree in Social Work, Psychology, or Counseling and at least four years of experience in social support or case management. Proficiency with Zoom/Teams and digital case management systems is essential.

Qualifications

• A relevant degree in Social Work, Psychology, Counseling, or a closely related field.
• Minimum of 4 years of professional experience in social support, counseling, or case management.
• Demonstrated experience working with diverse populations and understanding their unique challenges.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and empathetically.

Responsibilities

• Provide virtual counseling, guidance, and support to individuals and families experiencing social difficulties.
• Assist clients in identifying needs and accessing community resources, social programs, and government assistance.
• Conduct virtual needs assessments and develop personalized support plans.
• Facilitate online support groups and educational workshops for clients.
• Maintain accurate and confidential client records using secure digital platforms.
• Collaborate with internal teams and external agencies via digital communication channels to coordinate client care.
• Advocate for clients' needs with service providers and stakeholders.
• Stay updated on relevant social policies, legislation, and available community resources.
• Respond to client inquiries and concerns promptly and professionally via phone, email, and video conferencing.
• Contribute to the continuous improvement of remote service delivery models.

Skills

Verbal communication

Written communication

Empathy

Remote work

Case management

Organizational skills

Education

Bachelor’s degree in Social Work / Psychology / Counseling

Tools

Zoom

Microsoft Teams

Digital case management systems

Job description

Placements24 is seeking a highly motivated Remote Social Support Specialist to serve the community of Tembisa, Gauteng. This fully remote role allows you to work from home while making a meaningful impact on individuals and families navigating social challenges.

The role requires a relevant degree in Social Work, Psychology, or Counseling and at least four years of experience in social support or case management. Proficiency with Zoom/Teams and digital case management systems is essential.