Remote Community Care Specialist (National)

Placements24; Stellenbosch; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Fully remote working arrangement

Competitive salary and benefits

Professional development opportunities

Nationwide impact and supportive team

Job summary

Placements24 is seeking a Remote Community Care Specialist to join its nationwide support network in South Africa. You will provide remote, person-centred guidance and assist clients in accessing social and health services.

The role requires empathy, independent work, and proficiency with virtual tools. Responsibilities include virtual needs assessments, developing action plans, and maintaining confidential client records.

Qualifications

• A qualification in Social Work, Community Development, Psychology or related field.
• Minimum 4 years in community support, social services, or case management with remote interaction.
• Proven ability to assess needs and develop virtual support plans.
• Excellent verbal and written communication; strong digital literacy.

Responsibilities

• Provide remote, person-centred support via phone, video, and email.
• Conduct virtual needs assessments to identify client challenges.
• Assist clients in navigating social, health, and community services nationally.
• Develop personalized action plans and follow up to achieve goals.
• Maintain accurate client records in the digital case management system.
• Research resources and stay updated on regional programs across SA.
• Act as liaison between clients and service providers; coordinate referrals.
• Deliver online workshops or information sessions on relevant topics.
• Collaborate with internal teams and external partners virtually.
• Troubleshoot and resolve client issues with empathy.

Skills

Verbal communication

Written communication

Digital literacy

Remote client interaction

Empathy

Education

Bachelor's degree in Social Work or related

Tools

Zoom/Video conferencing

CRM/case management software

Job description

Placements24 is seeking a Remote Community Care Specialist to join its nationwide support network in South Africa. You will provide remote, person-centred guidance and assist clients in accessing social and health services.

The role requires empathy, independent work, and proficiency with virtual tools. Responsibilities include virtual needs assessments, developing action plans, and maintaining confidential client records.