Remote SME Account Growth Manager

Placements24; Paarl; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary with bonuses

Professional development opportunities

Supportive remote team culture

Access to remote work tools and setup

Job summary

Placements24 is seeking a proactive Account Manager to support SME clients in a fully remote role. You will nurture relationships, understand business needs, and identify growth opportunities while working with a digital-first team.

Key duties include upselling, conducting remote business reviews, and coordinating with internal teams to ensure excellent service delivery. A strong communicator with 3+ years in account management is preferred, and a reliable home office setup is essential.

Qualifications

• 3+ years in account management or sales, preferably SMEs.
• Proven ability to build and maintain client relationships.
• Excellent communication, interpersonal, and negotiation skills.
• Strong understanding of challenges faced by SMEs.
• Proficiency with CRM software (HubSpot/Zoho).

Responsibilities

• Manage a portfolio of SME clients and nurture relationships.
• Understand client objectives and recommend products/services.
• Identify upsell and cross-sell opportunities.
• Conduct regular check-ins and business reviews via virtual meetings.
• Address client inquiries and resolve issues promptly.
• Collaborate with internal teams to ensure service delivery.
• Monitor account health and churn indicators.
• Maintain client records and sales activities in CRM.
• Achieve client retention and revenue growth targets.
• Stay informed about SME market trends and best practices.

Skills

Relationship management

Sales & upselling

Negotiation

Communication skills

Remote work discipline

Education

Bachelor's degree in Business/Marketing

Tools

HubSpot

Zoho CRM

Job description

Placements24 is seeking a proactive Account Manager to support SME clients in a fully remote role. You will nurture relationships, understand business needs, and identify growth opportunities while working with a digital-first team.

Key duties include upselling, conducting remote business reviews, and coordinating with internal teams to ensure excellent service delivery. A strong communicator with 3+ years in account management is preferred, and a reliable home office setup is essential.