Remote SaaS Account Manager: Grow & Retain Key Clients

Placements24; Mossel Bay; Hybride; ZAR 600 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

Base salary + commission

Health insurance

Paid time off

Professional development

Remote-first culture

Home office stipend

Retirement plan

Résumé du poste

Placements24 is seeking an experienced Account Manager for a remote-first SaaS company focused on CRM solutions. You will manage a portfolio of existing clients, nurture relationships, and drive both retention and revenue growth from a virtual setting.

You will conduct regular business reviews, identify upsell opportunities, and collaborate with internal teams to ensure a seamless client experience. Strong communication and SaaS CRM knowledge are essential for success.

Qualifications

• 4+ years of experience in Account Management, Client Success, or similar roles in SaaS.
• Proven track record of driving client retention and revenue growth.
• Strong communication, presentation, and relationship-building skills.

Responsabilités

• Manage and grow a portfolio of SaaS client accounts with high satisfaction and retention.
• Develop long-term relationships with key stakeholders in client organizations.
• Identify upsell and cross-sell opportunities within client accounts.
• Conduct regular business reviews (QBRs) to align on strategy and performance.
• Serve as main point of contact, addressing inquiries and escalations promptly.
• Collaborate with Sales, Support, and Product teams to ensure seamless client experience.
• Stay informed on product features and industry trends to guide clients.
• Meet or exceed revenue targets for retention and expansion.

Connaissances

Account management

Customer relationship

Upsell/cross-sell

Remote work

Formation

Bachelor's degree in Business or related field

Outils

CRM software

Description du poste

Placements24 is seeking an experienced Account Manager for a remote-first SaaS company focused on CRM solutions. You will manage a portfolio of existing clients, nurture relationships, and drive both retention and revenue growth from a virtual setting.

You will conduct regular business reviews, identify upsell opportunities, and collaborate with internal teams to ensure a seamless client experience. Strong communication and SaaS CRM knowledge are essential for success.