Remote Account Manager - E-commerce Growth & Strategy

Placements24

Bloemfontein

Hybrid

ZAR 360,000 - 600,000

Full time

3 days ago

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Benefits offered by this job

Medical aid

Retirement contributions

Professional development

Remote-friendly culture

Job summary

Placements24 is seeking a highly skilled Remote Account Manager to nurture and expand relationships with a portfolio of e-commerce clients. You will be the primary contact, guiding clients, driving feature adoption, and identifying opportunities for upsell in a remote-first environment.

With 4+ years in account management, you’ll develop strategic plans, conduct business reviews, collaborate with support and product teams, and strive to exceed retention and revenue targets while delivering

Qualifications

4+ years in account management or client success.
Proven ability to grow key accounts and achieve retention goals.
Strong understanding of e-commerce platforms and digital marketing.
Excellent remote communication and presentation skills.
Highly organized and self-disciplined in a remote setting.
Experience with CRM software (Zoho CRM, Salesforce).

Responsibilities

Manage a portfolio of e-commerce clients as their main point of contact.
Develop and execute strategic account plans to drive growth and retention.
Identify client needs and recommend solutions to enhance online presence.
Conduct regular business reviews to assess performance and align on strategy.
Drive adoption of new platform features and services.
Identify upsell and cross-sell opportunities within accounts.
Collaborate with support, product, and marketing teams for a seamless experience.
Strive to exceed retention and revenue growth targets.