Remote Account Manager — Client Success & Growth

Placements24; George; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary with incentives

Flexible remote working environment

Professional growth opportunities

Collaborative team culture

Job summary

Placements24 is seeking a dedicated Account Manager to nurture existing client relationships and identify opportunities for account expansion. This remote-first role focuses on customer success and revenue growth across a portfolio of SA clients.

You will be the primary contact for inquiries, driving satisfaction and advocating for clients while collaborating with sales, support, and product teams. Strong communication and organizational skills are essential for success in a remote setting.

Qualifications

• Proven experience in account management, customer success, or a related client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Ability to manage multiple client accounts and prioritize effectively.
• Self-disciplined and organized, with a proven ability to work independently in a remote setting.

Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of assigned clients.
• Act as the main point of contact for all client inquiries, issues, and requests, ensuring timely and effective resolution.
• Proactively identify client needs and opportunities for upselling or cross-selling additional products/services.
• Conduct regular business reviews with clients to assess satisfaction, demonstrate value, and align on future goals.
• Collaborate with internal sales, support, and product teams to ensure a seamless client experience.
• Onboard new clients effectively, ensuring they understand product capabilities and best practices.
• Monitor client health and proactively address any potential risks to retention.
• Gather client feedback and communicate insights to product and marketing teams to inform strategy.

Skills

Communication skills

Client relationship building

Presentation skills

Remote work capability

Tools

CRM software

Job description

Placements24 is seeking a dedicated Account Manager to nurture existing client relationships and identify opportunities for account expansion. This remote-first role focuses on customer success and revenue growth across a portfolio of SA clients.

You will be the primary contact for inquiries, driving satisfaction and advocating for clients while collaborating with sales, support, and product teams. Strong communication and organizational skills are essential for success in a remote setting.