Remote Senior Retail Operations Leader

Placements24; Bloemfontein; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Annual leave

Professional development

Remote-first

Bonuses

Long-term incentives

Job summary

Placements24 is seeking a Senior Retail Operations Manager to lead remote-first retail operations in South Africa. You will shape strategies, drive efficiency, and oversee cross-channel operations with a focus on performance and customer experience.

The role requires 7+ years in retail operations leadership, budget oversight, and strong CRM/supply chain understanding. A Bachelor's degree is essential, with a Master’s preferred. Remote work is supported nationwide.

Qualifications

• 7+ years in retail operations leadership.
• Experience in large-scale retail operations.
• Ability to manage budgets and costs.
• Strong CRM and supply chain understanding.
• Based in South Africa and fully remote capable.

Responsibilities

• Develop and execute retail operational strategies across channels.
• Oversee day‑to‑day operations and customer service standards.
• Monitor KPIs and drive performance improvements.
• Manage budgets, resources, and cost control.
• Lead a distributed team with a remote-first culture.
• Collaborate with marketing, sales, and supply chain to meet goals.

Skills

Leadership

Strategic planning

KPI management

Budget management

CRM systems

Data-driven decisions

Remote leadership

Digital collaboration tools

Education

Bachelor's in Business Administration

Master's degree

Tools

ERP systems

Project management software

Job description

Placements24 is seeking a Senior Retail Operations Manager to lead remote-first retail operations in South Africa. You will shape strategies, drive efficiency, and oversee cross-channel operations with a focus on performance and customer experience.

The role requires 7+ years in retail operations leadership, budget oversight, and strong CRM/supply chain understanding. A Bachelor's degree is essential, with a Master’s preferred. Remote work is supported nationwide.