Remote Senior Retail Ops Leader | Data-Driven Growth

Placements24; Johannesburg; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Remote-first workplace

Paid time off

Professional development

Employee discounts

Cutting-edge technology

Job summary

Placements24 is seeking a Senior Retail Operations Manager for a remote, SA-based role. You will shape and execute operational strategies across retail channels, driving efficiency, profitability and customer satisfaction in a remote-first environment.

The ideal candidate has 7+ years in retail management, strong analytical skills, and a track record of leading remote teams, budgeting, and leveraging data to improve performance.

Qualifications

• Bachelor's degree in business admin or retail management.
• 7+ years in retail management with emphasis on operations.
• Proven ability to manage remote teams.
• Strong analytical, problem-solving, and decision-making skills.
• Budgeting and financial management experience.

Responsibilities

• Develop and implement strategic operational plans to enhance retail performance.
• Oversee day-to-day retail operations with high standards.
• Manage budgets, control costs, identify optimization opportunities.
• Analyze sales data, market trends, and competitor activities.
• Lead and mentor remote retail teams.
• Collaborate with marketing, merchandising, and logistics.
• Implement and monitor KPIs to track operational effectiveness.
• Drive initiatives to improve customer experience and loyalty programs.
• Ensure compliance with regulations and company policies.
• Evaluate and integrate new technologies and processes to streamline operations.

Skills

Strong analytical skills

Leadership and people management

Remote team management

Strategic thinking

Data-driven decision making

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Tools

Retail management software

Data analysis tools

Job description

Placements24 is seeking a Senior Retail Operations Manager for a remote, SA-based role. You will shape and execute operational strategies across retail channels, driving efficiency, profitability and customer satisfaction in a remote-first environment.

The ideal candidate has 7+ years in retail management, strong analytical skills, and a track record of leading remote teams, budgeting, and leveraging data to improve performance.