Remote Senior Luxury Hotel Operations Leader

Placements24; Midrand; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Career development

Home office allowance

Travel perks

Job summary

Placements24 is seeking a Senior Luxury Hotel Operations Manager to lead our client's dispersed luxury portfolio from a remote location. You will shape the guest experience, drive revenue, and uphold service excellence across multiple properties.

The role requires 10+ years in luxury hotel management, 5+ in senior operations, strong budgeting and P&L skills, and a track record of leading on-site and remote teams. A Bachelor's in Hospitality or Business is required, with a Master’s preferred.

Qualifications

• 10+ years in luxury hotel management with 5+ in senior operations.
• Proven multi-property or large-scale operations leadership.
• Strong budgeting, forecasting, and P&L experience.
• Bachelor’s in Hospitality Management or related field; Master’s preferred.

Responsibilities

• Oversee day-to-day operations of multiple luxury properties, ensuring brand standards.
• Develop strategic plans to enhance guest satisfaction, efficiency, profitability.
• Mentor on-site and remote teams, driving high performance and service.
• Collaborate with heads of departments to manage budgets and costs.
• Implement QA programs for cleanliness, safety, and service.
• Analyze KPIs to identify trends and areas for strategic adjustments.
• Ensure compliance with health, safety and legal regulations.
• Drive service innovation using technology to elevate guest experiences.

Skills

Leadership

Strategic thinking

Communication

P&L management

Budgeting

Forecasting

Remote collaboration

Hotel software

Team mentoring

Guest experience focus

Education

Bachelor’s degree in Hospitality Management

Master’s degree preferred

Business Administration

Tools

Hotel Management Software

Remote collaboration tools

Data analytics tools

Job description

Placements24 is seeking a Senior Luxury Hotel Operations Manager to lead our client's dispersed luxury portfolio from a remote location. You will shape the guest experience, drive revenue, and uphold service excellence across multiple properties.

The role requires 10+ years in luxury hotel management, 5+ in senior operations, strong budgeting and P&L skills, and a track record of leading on-site and remote teams. A Bachelor's in Hospitality or Business is required, with a Master’s preferred.