Remote Senior Hospitality Operations Leader

Placements24; Pietermaritzburg; Hybride; ZAR 1 200 000 - 1 800 000; Plein temps

Avantages offerts par ce poste

Remote work setup

Professional development

Conference access

Generous leave policy

Career advancement opportunities

Home office support

Résumé du poste

Placements24 is seeking a Senior Hospitality Operations Manager to lead and optimise multiple hospitality ventures from a remote setting. You will drive service excellence, implement best practices, and maintain brand standards across properties, with a focus on performance, cost control, and remote team leadership.

The role requires strategic thinking, strong leadership, and a data-driven approach to decision-making in a dynamic hospitality market.

Qualifications

• 7+ years of progressive hospitality management experience.
• At least 3 years in a senior leadership role managing complex operations.
• Proven track record in developing and executing operational strategies that drive revenue and reduce costs.
• Exceptional leadership, communication, and interpersonal skills for guiding remote teams.
• Data-driven decision making with strong analytical abilities.
• Proficiency in hospitality software and virtual collaboration tools.

Responsabilités

• Develop and implement strategic operational plans to enhance guest satisfaction and profitability.
• Oversee day-to-day operations of hospitality outlets while ensuring quality standards.
• Manage and mentor remote teams, fostering a collaborative and high-performance culture.
• Conduct regular performance reviews and provide constructive feedback.
• Analyze operational data to identify areas for improvement and cost-saving opportunities.
• Ensure compliance with health, safety, and sanitation regulations across operations.
• Coordinate with department heads to streamline workflows and improve service delivery.
• Manage budgets, control expenses, and maximize revenue opportunities.
• Develop and maintain strong relationships with vendors and external partners.
• Implement and monitor KPIs to track operational success.
• Stay abreast of industry trends and best practices to maintain a competitive edge.
• Lead strategic projects to enhance the customer experience.

Connaissances

Leadership

Communication

Remote team leadership

Analytical thinking

Data-driven decision making

Formation

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Outils

Hospitality software

Virtual collaboration tools

Description du poste

Placements24 is seeking a Senior Hospitality Operations Manager to lead and optimise multiple hospitality ventures from a remote setting. You will drive service excellence, implement best practices, and maintain brand standards across properties, with a focus on performance, cost control, and remote team leadership.

The role requires strategic thinking, strong leadership, and a data-driven approach to decision-making in a dynamic hospitality market.