Remote Senior Field Service Engineer: Industrial Equipment

Placements24

Johannesburg

Hybrid

ZAR 700,000 - 1,000,000

Full time

5 days ago

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Benefits offered by this job

Remote work infrastructure support

Professional development

Job summary

Placements24 is seeking a Senior Field Service Engineer to join a leader in specialty industrial equipment. The role is primarily remote, with optional on-site travel within Johannesburg and surrounding areas, supporting critical equipment remotely and guiding on-site technicians.

You will diagnose complex electro-mechanical systems, provide customer-facing guidance via video/phone, create service manuals, and collaborate with engineering for product improvements while managing service tickets

Qualifications

Bachelor's degree in Electrical/Mechanical Engineering or related technical field.
Minimum 5 years in field service, tech support, or maintenance of complex industrial equipment.
Proven ability to diagnose and resolve intricate electro-mechanical issues remotely.
Strong understanding of control systems, PLC programming, hydraulics, and pneumatics.
Excellent communication and client-facing skills.

Responsibilities

Perform remote diagnostics and troubleshooting of complex industrial machinery and integrated systems.
Provide expert technical support to on-site technicians and end-users via video calls, phone, and documentation.
Develop and maintain technical documentation, service manuals, troubleshooting guides, and advisories.
Analyze performance data to identify trends and recommend preventative maintenance.
Collaborate with engineering and product teams to relay field feedback for improvements.
Conduct remote training sessions for client personnel on equipment operation and safety.
Manage service tickets and maintain accurate CRM records.
Stay updated on industry best practices and technologies.