Remote Field Service Engineer: Industrial Install & Maintain

Placements24; Cape Town; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Competitive contract rate

Flexible hours

Advanced training resources

Long-term engagements

Job summary

Placements24 is seeking a Remote Field Service Engineer to install, commission and maintain complex industrial equipment from a home base near Cape Town. The role emphasizes remote diagnostics, guiding on-site technicians and minimizing site visits through modern telecommunication tools.

You will work with global clients, adapt to time zones, and participate in training, documentation, and continuous improvement of remote support processes.

Qualifications

• Minimum 5 years in field service for industrial equipment.
• Strong mechanical, electrical and electronic knowledge.
• Proven ability to diagnose remotely and guide on-site teams.
• Excellent written and verbal communication skills.
• Self-motivated and well organized for remote work.

Responsibilities

• Provide remote technical support for installation, commissioning, and troubleshooting of complex industrial equipment.
• Conduct virtual diagnostics and analysis of equipment performance, identifying root causes and resolutions.
• Guide on-site personnel through procedures via remote channels (video calls, phone, documentation).
• Develop and deliver remote training sessions for client technicians.
• Create detailed technical documentation and best-practice advisories for system maintenance.
• Collaborate with internal engineering and support teams to resolve issues.
• Monitor equipment performance data remotely and pre-empt failures.
• Maintain accurate records of remote support interactions in the CRM.
• Contribute to continuous improvement of remote support methodologies.

Skills

Field service

Mechanical systems

Electrical systems

Remote troubleshooting

Remote collaboration

Communication skills

Reading schematics

Time management

Tools

Remote access software

Video conferencing

CRM software

Job description

Placements24 is seeking a Remote Field Service Engineer to install, commission and maintain complex industrial equipment from a home base near Cape Town. The role emphasizes remote diagnostics, guiding on-site technicians and minimizing site visits through modern telecommunication tools.

You will work with global clients, adapt to time zones, and participate in training, documentation, and continuous improvement of remote support processes.