Senior Field Service Engineer - Remote

Placements24; Johannesburg; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Remote work infrastructure support

Professional development

Job summary

Placements24 is seeking a Senior Field Service Engineer to join a leader in specialty industrial equipment. The role is primarily remote, with optional on-site travel within Johannesburg and surrounding areas, supporting critical equipment remotely and guiding on-site technicians.

You will diagnose complex electro-mechanical systems, provide customer-facing guidance via video/phone, create service manuals, and collaborate with engineering for product improvements while managing service tickets

Qualifications

• Bachelor's degree in Electrical/Mechanical Engineering or related technical field.
• Minimum 5 years in field service, tech support, or maintenance of complex industrial equipment.
• Proven ability to diagnose and resolve intricate electro-mechanical issues remotely.
• Strong understanding of control systems, PLC programming, hydraulics, and pneumatics.
• Excellent communication and client-facing skills.

Responsibilities

• Perform remote diagnostics and troubleshooting of complex industrial machinery and integrated systems.
• Provide expert technical support to on-site technicians and end-users via video calls, phone, and documentation.
• Develop and maintain technical documentation, service manuals, troubleshooting guides, and advisories.
• Analyze performance data to identify trends and recommend preventative maintenance.
• Collaborate with engineering and product teams to relay field feedback for improvements.
• Conduct remote training sessions for client personnel on equipment operation and safety.
• Manage service tickets and maintain accurate CRM records.
• Stay updated on industry best practices and technologies.

Skills

Remote diagnostics

PLC programming

Hydraulics

Pneumatics

CRM software

Service management

Remote access tools

Communication

Education

Bachelor's degree in Electrical/Mechanical Engineering or related

Tools

Diagnostic tools

Simulation software

CRM software

Job description

About the Role

Our client, a leader in specialized industrial equipment, is seeking a highly skilled and experienced Senior Field Service Engineer to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Johannesburg, Gauteng, ZA, or its surrounding areas, while still contributing to critical operational success. The ideal candidate will possess a deep understanding of complex electro-mechanical systems, a proactive approach to problem-solving, and a commitment to delivering exceptional customer support. This role demands a self-starter who thrives in an independent work environment and can effectively manage their time and resources to meet demanding project timelines. You will be instrumental in ensuring the optimal performance and longevity of our client’s cutting-edge technology, remotely diagnosing, troubleshooting, and providing expert guidance.

Key Responsibilities

• Perform remote diagnostics and troubleshooting of complex industrial machinery and integrated systems.
• Provide expert technical support and guidance to on-site technicians and end-users via video calls, phone, and detailed documentation.
• Develop and maintain comprehensive technical documentation, including service manuals, troubleshooting guides, and best practice advisories.
• Analyze performance data and operational feedback to identify trends, predict potential issues, and recommend preventative maintenance strategies.
• Collaborate closely with engineering and product development teams to relay field feedback and contribute to product improvements.
• Conduct remote training sessions for client personnel on equipment operation, maintenance, and safety protocols.
• Manage service tickets, ensuring timely resolution and accurate record-keeping within the CRM system.
• Stay abreast of the latest technological advancements and industry best practices relevant to the equipment.

Requirements

• A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Minimum of 5 years of experience in field service, technical support, or maintenance of complex industrial equipment.
• Proven ability to diagnose and resolve intricate electro-mechanical issues remotely.
• Strong understanding of control systems, PLC programming, hydraulics, and pneumatics.
• Excellent communication, interpersonal, and client-facing skills, with the ability to explain technical concepts clearly.
• Proficiency in using diagnostic tools, simulation software, and remote access technologies.
• Ability to work independently, manage multiple priorities, and meet strict deadlines in a remote setting.
• Experience with CRM and service management software.
• Willingness to travel occasionally for critical on-site support or training if absolutely necessary, though the role is primarily remote.

Benefits

• Competitive annual salary package.
• Comprehensive remote work infrastructure support.
• Opportunities for professional development and continuous learning.
• Exposure to state-of-the-art industrial technologies.
• A supportive and collaborative remote team environment.
• Potential for career advancement within a growing organization.
• Contribution to impactful projects in a critical industry sector.