Remote Senior E‑commerce Operations Leader

Placements24; Gauteng; A distancia; ZAR 558.000 - 1.004.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Executive-level bonus structure

Professional development budget

Growth opportunities

Descripción de la vacante

Placements24 is seeking a Senior E-commerce Operations Manager to lead a fully remote operations team. You will direct platform optimization, order fulfillment, inventory planning, and customer experience improvements to drive growth and profitability.

The role requires 7+ years in e-commerce ops, hands-on knowledge of platforms like Magento, Shopify Plus, and BigCommerce, and strong leadership with remote teams. Competitive salary, bonus potential, and autonomy are offered.

Formación

• Minimum 7 years in e-commerce operations or online retail management.
• Proven track record in scaling e-commerce operations.
• Experience with Magento, Shopify Plus or BigCommerce and OMS/WMS systems.
• Strong analytical, problem-solving and leadership skills.

Responsabilidades

• Develop and implement strategies to optimize the e-commerce platform for sales and user experience.
• Oversee the entire order fulfillment process, including inventory management, warehousing, and shipping logistics.
• Manage relationships with third-party logistics (3PL) providers and other operational partners.
• Analyze e-commerce performance metrics, identify trends, and implement data-driven improvements.
• Ensure website uptime, performance, and security, collaborating with technical teams.
• Develop and manage the e-commerce operational budget.
• Lead and mentor a remote team of operations specialists, fostering a high-performance culture.
• Implement and refine customer service protocols to ensure exceptional online customer satisfaction.
• Stay abreast of e-commerce trends, technologies, and competitive landscape to drive innovation.

Conocimientos

E-commerce operations

Remote team leadership

Data analysis

Strategic planning

Communication

Educación

Bachelor's degree in Business Administration/Marketing/Supply Chain

Herramientas

Magento

Shopify Plus

BigCommerce

OMS/WMS systems

Google Analytics

Excel

Descripción del empleo

Placements24 is seeking a Senior E-commerce Operations Manager to lead a fully remote operations team. You will direct platform optimization, order fulfillment, inventory planning, and customer experience improvements to drive growth and profitability.

The role requires 7+ years in e-commerce ops, hands-on knowledge of platforms like Magento, Shopify Plus, and BigCommerce, and strong leadership with remote teams. Competitive salary, bonus potential, and autonomy are offered.