Remote Sales Support & Order Fulfillment Specialist

Sanlam Limited; South Africa; Remoto; ZAR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Sanlam Limited is seeking a Remote Sales Support & Order Fulfillment Specialist to join its virtual operations team, supporting customers across South Africa, with a focus on Welkom, Free State. You will manage end-to-end order processing, safeguard accurate inventory, and collaborate with logistics partners, all from a fully remote setup.

The ideal candidate is highly organized, detail-oriented, and comfortable using order management systems, inventory software, and CRM tools.

Competenze

• Previous experience in sales support, order processing, or fulfillment, preferably in retail or e-commerce.
• Strong written and verbal English communication.
• Ability to work remotely with minimal supervision.

Mansioni

• Process customer orders accurately through various online channels.
• Manage and update inventory levels in real-time to prevent discrepancies and overselling.
• Coordinate with logistics and shipping partners to ensure timely delivery of orders.
• Respond to customer inquiries regarding order status, shipping, and product availability via email and chat.
• Troubleshoot and resolve order-related issues, including shipping delays, damaged items, or incorrect orders.
• Liaise with the sales and customer service teams to provide comprehensive support.
• Maintain accurate customer records and order histories in the CRM system.
• Generate reports on order volume, fulfillment times, and inventory status.
• Identify opportunities for process improvements in sales support and order fulfillment.

Conoscenze

Organizational skills

Attention to detail

Written and verbal communication

Remote work independence

Strumenti

Order management systems

Inventory software

MS Office Suite

Descrizione del lavoro

Sanlam Limited is seeking a Remote Sales Support & Order Fulfillment Specialist to join its virtual operations team, supporting customers across South Africa, with a focus on Welkom, Free State. You will manage end-to-end order processing, safeguard accurate inventory, and collaborate with logistics partners, all from a fully remote setup.

The ideal candidate is highly organized, detail-oriented, and comfortable using order management systems, inventory software, and CRM tools.