Sales Support & Quotations Assistant (Finserv)

Sanlam Limited; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Job summary

Sanlam Limited is seeking a Remote Sales Support & Order Fulfillment Specialist to join its virtual operations team, supporting customers across South Africa, with a focus on Welkom, Free State. You will manage end-to-end order processing, safeguard accurate inventory, and collaborate with logistics partners, all from a fully remote setup.

The ideal candidate is highly organized, detail-oriented, and comfortable using order management systems, inventory software, and CRM tools.

Qualifications

• Previous experience in sales support, order processing, or fulfillment, preferably in retail or e-commerce.
• Strong written and verbal English communication.
• Ability to work remotely with minimal supervision.

Responsibilities

• Process customer orders accurately through various online channels.
• Manage and update inventory levels in real-time to prevent discrepancies and overselling.
• Coordinate with logistics and shipping partners to ensure timely delivery of orders.
• Respond to customer inquiries regarding order status, shipping, and product availability via email and chat.
• Troubleshoot and resolve order-related issues, including shipping delays, damaged items, or incorrect orders.
• Liaise with the sales and customer service teams to provide comprehensive support.
• Maintain accurate customer records and order histories in the CRM system.
• Generate reports on order volume, fulfillment times, and inventory status.
• Identify opportunities for process improvements in sales support and order fulfillment.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Remote work independence

Tools

Order management systems

Inventory software

MS Office Suite

Job description

Remote Sales Support & Order Fulfillment Specialist

Our client is seeking a highly organized and diligent Remote Sales Support & Order Fulfillment Specialist to join their virtual operations team, serving customers across South Africa, with a focus on supporting the market in Welkom, Free State. This role is critical for ensuring seamless order processing, efficient inventory management, and outstanding customer support throughout the sales cycle. The ideal candidate is meticulous, possesses excellent communication skills, and excels in a self‑managed, remote work environment. This position offers the flexibility to work from home while playing a pivotal role in maintaining customer satisfaction and operational efficiency for our client's retail business. You will be the backbone of our online sales process, ensuring every order is handled with precision and care. This is a fully remote position, perfect for individuals who thrive on organization and remote collaboration.

Key Responsibilities

• Process customer orders accurately and efficiently through various online channels.
• Manage and update inventory levels in real-time to prevent discrepancies and overselling.
• Coordinate with logistics and shipping partners to ensure timely delivery of orders.
• Respond to customer inquiries regarding order status, shipping, and product availability via email and chat.
• Troubleshoot and resolve order‑related issues, including shipping delays, damaged items, or incorrect orders.
• Liaise with the sales and customer service teams to provide comprehensive support.
• Maintain accurate customer records and order histories in the CRM system.
• Generate reports on order volume, fulfillment times, and inventory status.
• Identify opportunities for process improvements in sales support and order fulfillment.

Requirements

• Previous experience in sales support, order processing, or fulfillment, preferably in a retail or e‑commerce setting.
• Exceptional organizational skills and meticulous attention to detail.
• Strong written and verbal communication skills in English.
• Proficiency in using order management systems, inventory software, and MS Office Suite.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setup.
• A stable internet connection and a dedicated, quiet workspace are mandatory.
• Proactive problem‑solving skills and a customer‑focused attitude.
• Familiarity with the challenges and opportunities within the