Remote Client Success & Growth Manager

Placements24; Stellenbosch; Hybride; ZAR 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

Competitive salary & bonuses

Health insurance

Remote work flexibility

Career development

Fully remote culture

Home office allowance

Access to cutting-edge tools

Résumé du poste

Placements24 is seeking a proactive Remote Client Success Manager to join a fully remote team, based in Stellenbosch, Western Cape. You will manage a portfolio of clients, drive product adoption, and maximize value while acting as their advocate in a remote setting.

Responsibilities include building long-term partnerships, monitoring client health, and coordinating with sales, product, and support to ensure retention and growth.

Qualifications

• Proven experience in Client Success/Account Management or related role.
• Strong communication and interpersonal skills with ability to influence stakeholders.

Responsabilités

• Build and maintain relationships with a portfolio of clients.
• Understand client needs to drive product adoption and value realization.
• Provide strategic guidance and insights to clients.
• Monitor client health and develop proactive retention strategies.
• Drive upsell/cross-sell opportunities by identifying client needs.
• Conduct regular business reviews and performance check-ins with clients.
• Act as client advocate and coordinate with sales, product and support teams.
• Onboard new clients effectively for a smooth initial engagement.

Connaissances

Client Success

Account Management

Communication

SaaS Knowledge

Remote Work

Formation

Bachelor's degree in Business/Marketing

Outils

CRM software

Data analytics tools

Description du poste

Placements24 is seeking a proactive Remote Client Success Manager to join a fully remote team, based in Stellenbosch, Western Cape. You will manage a portfolio of clients, drive product adoption, and maximize value while acting as their advocate in a remote setting.

Responsibilities include building long-term partnerships, monitoring client health, and coordinating with sales, product, and support to ensure retention and growth.