Remote Client Success Advocate - Stellenbosch Tech Hub

Placements24; Stellenbosch; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Remote-first culture

Competitive salary & incentives

Health & wellness benefits

Career growth

Remote collaboration tools

Generous PTO

Job summary

Placements24 is seeking a Remote Client Success Advocate in the Stellenbosch area to nurture client relationships after sale and maximize value from our software solutions. This fully remote role lets you work from a location of your choice in South Africa, collaborating with clients and internal teams using modern digital tools.

You will onboard clients, provide proactive support, identify opportunities for upselling and retention, and contribute to a remote-first culture that values well-being

Qualifications

• Proven experience in Client Success or Account Management in tech/SaaS.
• Exceptional communication, presentation and interpersonal skills.
• Ability to explain technical concepts to non-technical audiences.
• Experience with CRM/CS platforms and multi-client management.
• Independent, proactive and highly organized in a fully remote setting.

Responsibilities

• Manage a portfolio of clients and ensure adoption and satisfaction with the software.
• Conduct onboarding sessions and guide users through setup and initial use.
• Provide proactive support and help clients achieve business objectives.
• Engage regularly with clients to assess needs, gather feedback, and identify issues.
• Serve as liaison between clients and Sales, Product, and Engineering.
• Identify upsell opportunities and contribute to retention strategies.
• Create and maintain client success documentation and FAQs.
• Monitor usage and identify risks or areas for improvement.

Skills

Client Success

Account Management

CRM

Communication

Remote Work

SaaS

Presentation

Education

Bachelor's degree (Business/Marketing/Communications)

Tools

Salesforce

Gainsight

HubSpot

Job description

Our client, a cutting-edge technology firm in the Stellenbosch area, is expanding its remote workforce and seeking a dedicated Remote Client Success Advocate. This position is vital for nurturing client relationships post-sale, ensuring they maximize the value of our client's innovative software solutions. As a fully remote role, you will work from a location of your choice within South Africa, collaborating closely with clients and internal teams through advanced digital communication tools. You will be responsible for client onboarding, ongoing support, proactive engagement, and identifying opportunities for upselling and retention. The ideal candidate possesses exceptional communication skills, a deep understanding of SaaS products, and a genuine passion for helping clients achieve their goals. This is an exciting opportunity to join a rapidly growing company that embraces a remote-first culture and values employee well-being. Your role will directly impact client satisfaction and retention, contributing significantly to the company's sustained growth. We are committed to building a strong, supportive virtual community for our team members.

Key Responsibilities

• Manage a portfolio of clients, ensuring their successful adoption and ongoing satisfaction with our software.
• Conduct effective client onboarding sessions, guiding users through product setup and initial use.
• Provide proactive support and guidance to clients to help them achieve their business objectives.
• Regularly engage with clients to assess their needs, gather feedback, and identify potential issues.
• Act as the primary liaison between clients and internal departments (Sales, Product, Engineering).
• Identify opportunities for clients to leverage additional features or services (upselling/cross-selling).
• Develop and execute strategies to improve client retention and reduce churn.
• Create and maintain client success documentation, including best practice guides and FAQs.
• Monitor client usage patterns and identify potential risks or areas for improvement.
• Contribute to a positive and collaborative remote team environment through active communication and participation.

Requirements

• Proven experience in Client Success, Account Management, or a similar client-facing role, ideally within a tech/SaaS environment.
• Exceptional communication, presentation, and interpersonal skills.
• Strong understanding of software solutions and the ability to explain technical concepts to non-technical audiences.
• Demonstrated ability to manage multiple client accounts and prioritize effectively.
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, HubSpot).
• Highly organized, detail-oriented, and proactive in problem-solving.
• Ability to work independently and thrive in a fully remote work setting.
• Reliable high-speed internet connection and a suitable remote work environment.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Passion for technology and helping clients achieve success.

Benefits

• Fully remote position with excellent work-life balance.
• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for career growth and professional development.
• Access to cutting-edge remote collaboration tools.
• Generous paid time off and company holidays.