Remote Customer Success Leader

Placements24; Stellenbosch; Hybrid; ZAR 1,184,000 - 1,861,000; Full time

Benefits offered by this job

Health benefits

Flexible schedule

Development budget for training/home"?

Job summary

Placements24 is seeking a Remote Customer Success Manager to join its distributed global team, working entirely from home to manage a portfolio of high-value clients from Stellenbosch and beyond. You will drive adoption, ensure clients realise value, and act as a trusted advisor to key stakeholders.

The role emphasizes strategic guidance, proactive health monitoring, and collaboration with product, sales, and engineering to maximise client outcomes in a remote-first environment.

Qualifications

• Proven success in customer success or account management in SaaS.
• Experience with executive-level relationships.
• Excellent communication and presentation skills.
• Strong understanding of customer lifecycle and churn prevention.
• Experience with Salesforce or Gainsight is essential.
• Remote work capability and self-management.

Responsibilities

• Develop success plans for a portfolio of high-value clients.
• Act as trusted advisor to client stakeholders.
• Monitor health metrics and mitigate churn risks.
• Lead business reviews to demonstrate value.
• Advise on platform best practices and adoption.
• Gather feedback for product, sales, and engineering.

Skills

Customer Success

Account Management

Relationship building

Communication

Remote work

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Job description

Placements24 is seeking a Remote Customer Success Manager to join its distributed global team, working entirely from home to manage a portfolio of high-value clients from Stellenbosch and beyond. You will drive adoption, ensure clients realise value, and act as a trusted advisor to key stakeholders.

The role emphasizes strategic guidance, proactive health monitoring, and collaboration with product, sales, and engineering to maximise client outcomes in a remote-first environment.