Remote Client Success Coordinator - SA

Placements24; Bellville; Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Remote work in South Africa

Professional development

Job summary

Placements24 is seeking a proactive Client Support Coordinator to join a globally distributed SaaS team, remotely from anywhere in South Africa. You’ll be first contact for clients, handling inquiries, guiding product usage, and ensuring successful adoption.

The role emphasizes strong communication, detail orientation, and independent work in a remote setting. Familiarity with SaaS, CRM, and ticketing systems is essential, with opportunities for professional growth.

Qualifications

• Proven experience in customer support or helpdesk roles.
• Excellent written and verbal communication.
• Strong problem-solving and organizational abilities.
• Ability to work independently in a remote environment.

Responsibilities

• Handle client inquiries via email, phone, and chat.
• Provide first-level technical support for the SaaS platform.
• Guide clients through product features and workflows.
• Escalate complex issues to internal teams when needed.
• Maintain accurate client records in the CRM.
• Contribute to knowledge base and support docs.
• Identify client needs and propose timely solutions.
• Collaborate with Sales and Account teams for onboarding.
• Collect client feedback for product improvements.

Skills

Customer service excellence

Communication skills

Time management

Remote collaboration

Tools

CRM software

Ticketing systems

Data entry / CRM updates

Job description

Placements24 is seeking a proactive Client Support Coordinator to join a globally distributed SaaS team, remotely from anywhere in South Africa. You’ll be first contact for clients, handling inquiries, guiding product usage, and ensuring successful adoption.

The role emphasizes strong communication, detail orientation, and independent work in a remote setting. Familiarity with SaaS, CRM, and ticketing systems is essential, with opportunities for professional growth.