Remote Global SaaS Customer Success Advocate

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Home office stipend

Medical & retirement benefits

Stock options

Job summary

Placements24 is seeking a Remote Customer Success Advocate to manage relationships with a portfolio of global accounts from anywhere in South Africa. This fully remote role focuses on proactive engagement and helping clients maximize value from our services.

You will drive loyalty, retention and expansion by understanding client goals, conducting regular business reviews, and guiding customers through product updates. Strong communication and strategic thinking are essential.

Qualifications

• Proven experience in Customer Success, Account Management, or a related client-facing role, preferably in a SaaS or technology environment.
• Demonstrated ability to manage a portfolio of enterprise-level clients.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of customer success principles and metrics.
• Proficiency with CRM software (e.g., Salesforce) and Customer Success platforms.
• Ability to work independently and manage time effectively in a remote setting.
• Strategic thinking and a proactive approach to problem-solving.
• Experience in identifying and driving expansion opportunities within existing accounts.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.

Responsibilities

• Proactively engage with a portfolio of global clients to build strong, long-term relationships.
• Understand client business objectives and align our solutions to meet their goals.
• Conduct regular check-ins, business reviews, and strategy sessions with clients.
• Monitor client health scores and proactively address any potential risks or churn indicators.
• Identify opportunities for upselling and cross-selling relevant products and services.
• Serve as the primary point of contact for escalations and ensure timely resolution.
• Educate clients on new features, product updates, and best practices.
• Gather client feedback and collaborate with internal teams to drive product improvements.
• Onboard new clients, ensuring a smooth transition and successful adoption of our platform.

Skills

Communication skills

Negotiation skills

Presentation skills

Strategic thinking

Problem solving

CRM software

Salesforce

Customer Success platforms

Education

Bachelor’s degree in Business/Marketing or related field

Tools

Salesforce

Customer Success platforms

Job description

Placements24 is seeking a Remote Customer Success Advocate to manage relationships with a portfolio of global accounts from anywhere in South Africa. This fully remote role focuses on proactive engagement and helping clients maximize value from our services.

You will drive loyalty, retention and expansion by understanding client goals, conducting regular business reviews, and guiding customers through product updates. Strong communication and strategic thinking are essential.