Remote SaaS Customer Success Champion

Placements24; George; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Health and wellness benefits

Generous annual leave

Home office stipend

Career development opportunities

Equipment provided

Job summary

Placements24 is seeking a Remote Customer Success Advocate based in George, Western Cape, South Africa. The role is remote-first, offering flexibility while remaining a core member of our client-facing team.

You will manage a portfolio of clients, guiding onboarding, adoption, and ongoing engagement to maximize value from the platform. Responsibilities include building strong relationships, conducting training, monitoring health, and identifying upsell opportunities.

Qualifications

• Experience in Customer Success or Account Management with a client-facing focus.
• Excellent communication and presentation skills for remote engagement.
• Ability to translate client needs into platform strategies and actions.

Responsibilities

• Develop and maintain strong relationships with a portfolio of clients.
• Onboard new clients with comprehensive training and support.
• Monitor client health and identify upsell or cross-sell opportunities.
• Act as trusted advisor, provide guidance for platform utilization.
• Troubleshoot issues and coordinate with internal teams for resolution.
• Contribute to client reviews, drive retention and expansion plans.

Skills

Customer Success

Account Management

Communication skills

Analytical skills

Problem solving

Self-motivated

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Salesforce

Job description

Placements24 is seeking a Remote Customer Success Advocate based in George, Western Cape, South Africa. The role is remote-first, offering flexibility while remaining a core member of our client-facing team.

You will manage a portfolio of clients, guiding onboarding, adoption, and ongoing engagement to maximize value from the platform. Responsibilities include building strong relationships, conducting training, monitoring health, and identifying upsell opportunities.