Remote SaaS Customer Success Advocate - Equity & Growth

Placements24; Upington; Hybride; ZAR 420 000 - 540 000; Plein temps

Avantages offerts par ce poste

Fully remote position

Flexible working hours

Health, dental, and vision insurance

Paid time off

Home office stipend

Stock options or equity

Regular virtual team events

Career growth opportunities

Retirement savings contributions

Résumé du poste

Placements24 is seeking a Customer Success Champion for a fully remote role serving clients across Northern Cape and beyond. You will build strong relationships, guide customers to achieve outcomes, and advocate for user needs while driving adoption of our SaaS solutions.

The role emphasizes onboarding new customers, monitoring health metrics, and collaborating with product teams to improve the customer experience. A proactive, data-driven mindset and strong communication are essential.

Qualifications

• 3+ years in Customer Success or related client-facing role.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication, presentation, and interpersonal skills.
• Experience with onboarding and retention strategies.
• Familiarity with CRM and CS platforms (Salesforce, Gainsight, ChurnZero).

Responsabilités

• Build and maintain strong, trusted relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand their goals and how the product helps.
• Onboard new customers to ensure day-one success.
• Monitor customer health metrics and identify engagement opportunities.
• Provide ongoing guidance on product usage and best practices.
• Identify opportunities for upselling and cross-selling.
• Act as the voice of the customer to product and engineering teams.
• Drive adoption and utilization of the product.
• Develop and deliver customer success plans with regular check-ins.
• Manage renewals and mitigate churn risks.

Connaissances

Relationship building

Communication

Problem solving

Data-driven mindset

Remote work

Formation

Bachelor's degree or equivalent

Outils

Salesforce

Gainsight

ChurnZero

Description du poste

Placements24 is seeking a Customer Success Champion for a fully remote role serving clients across Northern Cape and beyond. You will build strong relationships, guide customers to achieve outcomes, and advocate for user needs while driving adoption of our SaaS solutions.

The role emphasizes onboarding new customers, monitoring health metrics, and collaborating with product teams to improve the customer experience. A proactive, data-driven mindset and strong communication are essential.