Remote SaaS Account Manager | Growth & Retention Pro

Placements24; Rustenburg; Hybrid; ZAR 480,000 - 620,000; Full time

Benefits offered by this job

Competitive salary + bonuses/commision

Full remote work arrangement

Medical, dental, retirement plan

Home office and internet allowance

Training and development opportunities

Leading-edge technology product

Annual performance awards

Paid time off

Job summary

Placements24 is seeking a results-driven Remote Account Manager to manage and grow a portfolio of existing clients across South Africa, with a focus on the Rustenburg region. This fully remote role requires a proactive, self-disciplined professional who excels at virtual client engagement and building trusted relationships.

You will identify upsell opportunities, collaborate with internal teams, monitor client health metrics, and provide accurate revenue forecasts.

Qualifications

• Minimum 4 years in account management or customer success, preferably in SaaS.
• Proven ability to retain and grow client accounts.
• Excellent communication, presentation, and negotiation skills.
• Proficient in CRM tools (HubSpot, Salesforce) and related sales tools.
• Bachelor's degree in Business Admin or Marketing; reliable remote setup.

Responsibilities

• Manage a portfolio of client accounts and be the primary contact.
• Develop strategies to maximize retention and revenue growth.
• Identify upsell and cross-sell opportunities.
• Conduct regular business reviews with clients.
• Address and resolve issues promptly, escalating as needed.
• Build trusted advisor relationships with stakeholders.
• Collaborate with sales, support, and product teams.
• Track health metrics and mitigate churn risks.
• Forecast account revenue and growth potential.
• Provide product feedback based on client insights.

Skills

Account management

Customer success

SaaS

CRM tools

HubSpot

Salesforce

Negotiation

Education

Bachelor's degree in Business Administration/Marketing

Tools

HubSpot

Salesforce

Job description

Placements24 is seeking a results-driven Remote Account Manager to manage and grow a portfolio of existing clients across South Africa, with a focus on the Rustenburg region. This fully remote role requires a proactive, self-disciplined professional who excels at virtual client engagement and building trusted relationships.

You will identify upsell opportunities, collaborate with internal teams, monitor client health metrics, and provide accurate revenue forecasts.