Remote Account Growth Manager

Placements24; Vereeniging; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Fully remote

Performance incentives

Medical benefits

Retirement plan

Career growth

Team events

Job summary

Placements24 is seeking a dedicated Virtual Account Manager to join our remote team serving clients across South Africa. You will nurture and grow existing relationships, acting as the primary contact for multiple accounts from your home office.

Responsibilities include conducting regular virtual business reviews, identifying upsell opportunities, negotiating renewals, and coordinating with internal teams to ensure seamless service delivery.

Qualifications

• Experience in account management or customer success, preferably remote.
• Strong communication and negotiation skills.
• Proficiency with CRM software and virtual collaboration tools.
• Bachelor's degree or equivalent experience.

Responsibilities

• Manage a portfolio of client accounts remotely, acting as main contact for all needs.
• Proactively engage with clients through virtual channels to ensure satisfaction and address issues.
• Develop strategies to deepen relationships and identify upsell/cross-sell opportunities.
• Conduct regular virtual business reviews to assess performance and align on future strategies.
• Negotiate contract renewals and identify opportunities for growth and revenue expansion.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records of interactions, status, and sales activities in CRM.
• Monitor client health and address churn risks.
• Provide market insights to inform product and service development.
• Aim to exceed revenue growth and retention targets.

Skills

Account management

Customer success

CRM

Remote work

Education

Bachelor's degree

Tools

Salesforce

Zoho CRM

Job description

Placements24 is seeking a dedicated Virtual Account Manager to join our remote team serving clients across South Africa. You will nurture and grow existing relationships, acting as the primary contact for multiple accounts from your home office.

Responsibilities include conducting regular virtual business reviews, identifying upsell opportunities, negotiating renewals, and coordinating with internal teams to ensure seamless service delivery.