Account Manager - SaaS Solutions

Placements24; Mossel Bay; Hybrid; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Base salary + commission

Health insurance

Paid time off

Professional development

Remote-first culture

Home office stipend

Retirement plan

Job summary

Placements24 is seeking an experienced Account Manager for a remote-first SaaS company focused on CRM solutions. You will manage a portfolio of existing clients, nurture relationships, and drive both retention and revenue growth from a virtual setting.

You will conduct regular business reviews, identify upsell opportunities, and collaborate with internal teams to ensure a seamless client experience. Strong communication and SaaS CRM knowledge are essential for success.

Qualifications

• 4+ years of experience in Account Management, Client Success, or similar roles in SaaS.
• Proven track record of driving client retention and revenue growth.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Manage and grow a portfolio of SaaS client accounts with high satisfaction and retention.
• Develop long-term relationships with key stakeholders in client organizations.
• Identify upsell and cross-sell opportunities within client accounts.
• Conduct regular business reviews (QBRs) to align on strategy and performance.
• Serve as main point of contact, addressing inquiries and escalations promptly.
• Collaborate with Sales, Support, and Product teams to ensure seamless client experience.
• Stay informed on product features and industry trends to guide clients.
• Meet or exceed revenue targets for retention and expansion.

Skills

Account management

Customer relationship

Upsell/cross-sell

Remote work

Education

Bachelor's degree in Business or related field

Tools

CRM software

Job description

About the Role

Our client, a rapidly growing SaaS company specializing in innovative customer relationship management (CRM) software, is looking for an experienced and client-focused Account Manager to join their fully remote team. This is a remote-first position, perfect for a self-disciplined professional who excels at nurturing client relationships and driving account growth from a virtual setting. You will be responsible for managing a portfolio of existing clients, ensuring their satisfaction, identifying upsell and cross-sell opportunities, and acting as their primary point of contact. Your goal will be to maximize client retention and revenue through exceptional service and strategic account planning. If you have a strong understanding of SaaS and a passion for building lasting client partnerships, this role is an excellent opportunity for career growth.

Key Responsibilities

• Manage and grow a portfolio of assigned SaaS accounts, ensuring high levels of client satisfaction and retention.
• Develop and maintain strong, long-term relationships with key stakeholders within client organizations.
• Proactively identify client needs and opportunities for upselling and cross-selling our client's software solutions.
• Conduct regular business reviews (QBRs) with clients to assess performance, discuss strategy, and identify areas for improvement.
• Act as the main point of contact for clients, addressing inquiries, concerns, and escalations promptly and effectively.
• Collaborate with internal teams (Sales, Support, Product) to ensure a seamless client experience and advocate for client needs.
• Stay up-to-date on product features, industry trends, and best practices to provide strategic guidance to clients.
• Achieve and exceed revenue targets for client retention and expansion within your assigned accounts.

Requirements

• Proven experience (4+ years) as an Account Manager, Client Success Manager, or in a similar client-facing role, preferably in a SaaS environment.
• Demonstrated success in managing client relationships, driving retention, and achieving upsell/cross-sell targets.
• Excellent communication, interpersonal, and presentation skills, with a knack for explaining technical concepts clearly.
• Strong understanding of CRM software and its business applications.
• Ability to work independently, manage time effectively, and maintain strong organizational skills in a remote setting.
• Proactive problem-solving skills and a customer-centric mindset.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent work experience.
• Experience working with remote teams and clients is highly advantageous.

Benefits

• Competitive base salary and attractive commission structure tied to retention and growth.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and company holidays.
• Opportunities for professional development and skill enhancement.
• A supportive and inclusive remote work culture.
• Home office equipment allowance.
• Retirement savings plan with company contribution.
• Access to innovative CRM technology and resources.