Remote Retail Success Architect

Placements24; Vereeniging; Hybrid; ZAR 420,000 - 680,000; Full time

Benefits offered by this job

Remote work from anywhere in SA

Health & wellness benefits

Professional development allowance

Performance-based bonuses

Career growth opportunities

Job summary

Placements24 is seeking an experienced Remote Retail Customer Success Manager to strengthen client relationships and drive retention across a diverse SA client base. You will act as a trusted advisor, proactively engaging with clients to understand their needs and provide strategic guidance for ongoing satisfaction and loyalty.

Responsibilities include managing relationships with retail clients, monitoring health, identifying upsell opportunities, and collaborating with cross-functional teams to

Qualifications

• Proven experience in Customer Success or Account Management.
• Strong understanding of retail technology sector.
• Excellent communication and stakeholder influence skills.
• Ability to manage a client portfolio and drive retention and growth.

Responsibilities

• Build and maintain strong relationships with retail clients as primary contact.
• Monitor client health and engagement to identify upsell opportunities.
• Provide strategic guidance to help clients achieve objectives.
• Conduct regular check-ins and business reviews to ensure satisfaction.
• Collaborate with sales, support, and product teams for a seamless experience.
• Advocate for client needs to influence product/service improvements.

Skills

Customer Success

Account Management

CRM Software

Remote Work

Retail Technology

Tools

Salesforce

Job description

Placements24 is seeking an experienced Remote Retail Customer Success Manager to strengthen client relationships and drive retention across a diverse SA client base. You will act as a trusted advisor, proactively engaging with clients to understand their needs and provide strategic guidance for ongoing satisfaction and loyalty.

Responsibilities include managing relationships with retail clients, monitoring health, identifying upsell opportunities, and collaborating with cross-functional teams to