Remote Customer Success Architect for Adoption & Growth

Placements24

Richards Bay

Hybrid

ZAR 450,000 - 850,000

Full time

2 days ago

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Benefits offered by this job

Commission bonuses

Remote work

Health benefits

Paid time off

Professional development

Job summary

Placements24 is seeking a proactive Customer Success Manager to serve clients remotely, including the Richards Bay region and beyond. You will onboard clients, craft success plans, monitor health, and drive adoption and renewals from a remote base.

Strong communication and data analysis are essential for delivering value and building lasting relationships. This fully remote role requires a strategic thinker focused on client advocacy, expansion opportunities, and cross-functional collaboration

Qualifications

Proven experience in a Customer Success, Account Management, or similar client-facing role.
Strong understanding of customer lifecycle management and success metrics.
Excellent communication, presentation, and interpersonal skills.
Ability to analyze data and translate insights into actionable strategies.
Self-motivated and able to thrive in a fully remote, fast-paced environment.

Responsibilities

Onboard new clients, ensuring a smooth and successful transition to our services.
Develop and execute success plans tailored to individual client goals and objectives.
Monitor client health, identify risks, and implement proactive engagement strategies.
Drive product adoption and ensure clients are leveraging the full capabilities of our offerings.
Serve as the primary point of contact for clients, building rapport and trust.
Identify opportunities for client expansion and renewals, collaborating with sales teams.