Remote Retail Customer Support Pro — Empathy & Growth

Placements24; Klerksdorp; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Career growth opportunities

Training & support

Team-building activities

Job summary

Placements24 is seeking a dedicated Remote Customer Service Representative to support customers from a home office. You will address inquiries, resolve issues, and provide product information, enabling a smooth customer journey for retail offerings.

Ideal candidates have experience in customer service, strong communication skills, and comfort using CRM systems, with a reliable internet connection and a dedicated home workspace.

Qualifications

• Experience in customer service, preferably retail or call center.
• Excellent verbal and written communication, with active listening.
• Proficient with computer systems and CRM software.
• Reliable internet connection and a dedicated home office workspace.
• Patient, empathetic and professional in challenging situations.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed product information, process orders, and assist with returns or exchanges.
• Troubleshoot and resolve customer complaints and issues effectively, escalating complex cases when necessary.
• Maintain accurate customer records and interaction logs in the CRM system.
• Adhere to company policies and procedures while striving to exceed customer expectations.

Skills

Customer service

Communication

CRM software

Remote work

Job description

Placements24 is seeking a dedicated Remote Customer Service Representative to support customers from a home office. You will address inquiries, resolve issues, and provide product information, enabling a smooth customer journey for retail offerings.

Ideal candidates have experience in customer service, strong communication skills, and comfort using CRM systems, with a reliable internet connection and a dedicated home workspace.