Remote Customer Service Specialist — Proactive & Empathetic

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Paid time off and sick leave

Fully remote work opportunity

Online training resources

Job summary

Placements24 is seeking motivated Remote Customer Service Agents to join a fully distributed team that supports customers nationwide. You will be the voice of the company, delivering exceptional service from your home office while handling inquiries, resolving issues, and ensuring a positive customer experience.

Ideal candidates are self-starters who value clear communication, empathy, and proactive problem-solving.

Qualifications

• Experience in customer service or contact center environments.
• Excellent written and verbal communication with a professional tone.
• Proficient with computer systems and online platforms.
• Able to work independently and manage time in a remote setting.
• Stable internet connection and dedicated, quiet workspace.

Responsibilities

• Handle incoming customer service requests via phone, email, and chat support channels.
• Provide information about products/services, resolve complaints, and troubleshoot issues.
• Accurately record customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to ensure customer issues are resolved efficiently.
• Adhere to company policies and procedures while maintaining high service standards.

Skills

Customer service

Communication

Independent work

Remote work readiness

CRM systems

Tools

CRM software

Job description

Placements24 is seeking motivated Remote Customer Service Agents to join a fully distributed team that supports customers nationwide. You will be the voice of the company, delivering exceptional service from your home office while handling inquiries, resolving issues, and ensuring a positive customer experience.

Ideal candidates are self-starters who value clear communication, empathy, and proactive problem-solving.