Remote Customer Care Pro — Elevate Support & Solutions

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Full remote work setup allowance

Extensive training and professional开发

Performance-based incentives

Collaborative virtual team culture

Health and wellness benefits

Job summary

Placements24 is seeking a proactive Remote Customer Care Specialist to join our expanding remote support team. You will serve as the primary contact for clients, delivering timely solutions from your home office.

You will handle inquiries via phone, email, and chat, provide product and policy information, and document interactions in the system. The role supports upselling where appropriate and contributes to service improvements.

Qualifications

• Previous experience in a customer care or similar support role.
• Exceptional verbal and written communication with empathy.
• Proficiency with CRM software and helpdesk platforms.
• Self-motivated and disciplined for remote work.
• Strong problem-solving and customer-focused mindset.

Responsibilities

• Address and resolve customer queries via phone, email, and online chat.
• Provide information on services, products, and policies.
• Document customer interactions in the designated system.
• Identify upsell or cross-sell opportunities based on customer needs.
• Contribute to the continuous improvement of customer service processes.

Skills

CRM proficiency

Verbal & written communication

Remote work discipline

Problem solving

Customer service mindset

Tools

CRM software

Helpdesk platforms

Job description

Placements24 is seeking a proactive Remote Customer Care Specialist to join our expanding remote support team. You will serve as the primary contact for clients, delivering timely solutions from your home office.

You will handle inquiries via phone, email, and chat, provide product and policy information, and document interactions in the system. The role supports upselling where appropriate and contributes to service improvements.