Remote Customer Support Pro with Growth & Training

Placements24

Gqeberha

Hybrid

ZAR 134,000 - 234,000

Full time

8 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Fully remote position

Competitive salary + bonuses

Health and wellness benefits

Paid training and development

Collaborative virtual team

Job summary

Placements24 is seeking a Remote Customer Support Representative to join their fully remote team, servicing clients from Port Elizabeth and beyond. You will be the first point of contact, helping customers with inquiries, issues, and product information.

This role requires excellent communication, problem-solving, and the ability to work independently from a home office. A reliable internet connection and a quiet workspace are essential.

Qualifications

High school diploma or equivalent; further education is a plus.
Proven customer support experience or client service background.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Reliable internet connection and a dedicated home workspace for remote work.

Responsibilities

Handle inbound customer inquiries via phone, email, and chat.
Provide product information and troubleshoot issues.
Process orders, forms, requests, and applications accurately.
Identify priority issues and escalate to internal teams.
Maintain records of customer interactions and transactions.
Contribute to team goals through performance metrics.

Skills

Customer service

Communication

Problem solving

Attention to detail

Remote work setup

Education

High school diploma

Tools

CRM software

Job description

This role requires excellent communication, problem-solving, and the ability to work independently from a home office. A reliable internet connection and a quiet workspace are essential.

Get your free, confidential resume review.

or drag and drop your file here.