Remote E-commerce Customer Support Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work environment

Health, dental, and vision insurance

Paid time off and holidays

Professional development

Job summary

Placements24 is seeking an Online Retail Customer Support Specialist to join a fully remote team. You will be the main contact for customer inquiries across email, chat and phone, ensuring smooth order placement, tracking and issue resolution.

The role requires outstanding written and verbal communication, proficiency with CRM and helpdesk systems, and the ability to work independently from home while delivering friendly, solutions-oriented service.

Qualifications

• Proven customer support experience, preferably in e-commerce or retail.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving abilities and a customer-first attitude.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist customers with order placement, tracking, and issue resolution.
• Provide detailed information about products, services, and company policies.
• Troubleshoot and resolve customer complaints, escalating complex issues as needed.
• Maintain accurate customer records and interaction logs in the CRM system.

Skills

Customer support

Remote work

Communication

CRM software

Problem solving

Tools

CRM systems

Helpdesk software

Job description

Placements24 is seeking an Online Retail Customer Support Specialist to join a fully remote team. You will be the main contact for customer inquiries across email, chat and phone, ensuring smooth order placement, tracking and issue resolution.

The role requires outstanding written and verbal communication, proficiency with CRM and helpdesk systems, and the ability to work independently from home while delivering friendly, solutions-oriented service.