Remote Psychosocial Support Navigator

Placements24; Kempton Park; Remote; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work flexibility

Health benefits

Professional development opportunities

Job summary

Placements24 is seeking a Remote Social Support Specialist to join our expanding virtual team serving the Tembisa community and surrounding Gauteng areas. This fully remote role enables you to provide guidance, resources, and empathetic support via phone, video, and secure messaging from home.

You will conduct virtual needs assessments, connect clients with social services, and advocate for client needs within a digital service framework.

Qualifications

• Bachelor’s degree or higher in social work, psychology or counselling.
• Experience providing social support remotely or via telehealth.
• Ability to build rapport and communicate empathetically online.
• Strong written and verbal communication with online etiquette.
• Experience with Zoom/Teams and CRM tools is preferred.

Responsibilities

• Provide remote psychosocial support and crisis intervention to clients via digital platforms.
• Conduct virtual needs assessments and develop personalised support strategies.
• Connect clients with community resources and social services online or locally.
• Guide clients through healthcare, housing, and government benefits processes.
• Maintain confidential, accurate electronic client records.
• Develop and deliver online workshops on relevant social issues.
• Collaborate with remote colleagues and external agencies via virtual tools.
• Stay informed about social trends and resources affecting the community.
• Advocate for client needs within the digital service delivery framework.
• Ensure data privacy and security in all online interactions.

Skills

Empathy

Remote communication

Time management

Education

Bachelor's degree in Social Work / Psychology / Counseling

Tools

Zoom

Microsoft Teams

CRM systems

Job description

Placements24 is seeking a Remote Social Support Specialist to join our expanding virtual team serving the Tembisa community and surrounding Gauteng areas. This fully remote role enables you to provide guidance, resources, and empathetic support via phone, video, and secure messaging from home.

You will conduct virtual needs assessments, connect clients with social services, and advocate for client needs within a digital service framework.