Remote Mental Health Support Navigator

Placements24; Pretoria; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Remote work flexibility

Health insurance contributions

Professional development opportunities

Retirement fund contributions

Job summary

Placements24 is seeking a Remote Mental Health Support Specialist to join a telehealth team delivering compassionate care across South Africa. You will provide emotional support, crisis guidance, and resource navigation through secure chats, video calls, and phone consultations, while maintaining professional boundaries and data privacy.

The role requires a Master’s in a relevant field, SA registration, and at least 3 years of direct mental health experience with telehealth.

Qualifications

• Master's degree in psychology, counseling, social work, or related field.
• Registered with HPCSA or SACSSP.
• Minimum 3 years' post-qualification mental health support or counselling.
• Experience delivering care via telehealth or digital platforms.

Responsibilities

• Provide empathetic mental health support via secure online channels.
• Conduct initial assessments to identify needs and guide coping strategies.
• Offer crisis intervention and emotional support during distress.
• Maintain confidential records and collaborate with the clinical team.

Skills

Empathy

Active listening

Crisis intervention

Remote communication

Client support

Education

Master's degree in Psychology, Counselling, or Social Work

Professional registration (HPCSA/SACSSP)

Tools

Electronic Health Records

Telehealth platforms

Job description

Placements24 is seeking a Remote Mental Health Support Specialist to join a telehealth team delivering compassionate care across South Africa. You will provide emotional support, crisis guidance, and resource navigation through secure chats, video calls, and phone consultations, while maintaining professional boundaries and data privacy.

The role requires a Master’s in a relevant field, SA registration, and at least 3 years of direct mental health experience with telehealth.