Remote Project Manager - SaaS Implementation Specialist

Placements24; Mossel Bay; Hybrid; ZAR 720,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Equity options

Health insurance

Paid time off

Professional development

Remote work environment

Home office stipend

Equipment provided

Job summary

Placements24 is seeking a Remote Project Manager to lead SaaS implementations for clients worldwide. You will manage onboarding, requirements, configuration, training and deployment, acting as the primary contact for clients in a fully remote setting.

The role requires a strong SaaS background, excellent communication, and experience delivering complex projects with distributed teams across time zones. Remote flexibility is offered.

Qualifications

• Bachelor's degree in Business Administration, IT, Computer Science or related field.
• At least 5 years of project management experience with SaaS implementations or client-facing technical projects.
• Experience managing multiple remote client projects concurrently.
• Understanding of SaaS architecture, implementation methodologies, and CRM/ERP systems is a plus.
• Excellent client management, communication, and presentation skills.
• Proficiency with project management tools (Asana, Monday.com, Jira) and CRM software.
• Ability to translate complex business requirements into technical solutions.

Responsibilities

• Manage end-to-end SaaS implementation lifecycle, ensuring on-time and on-budget delivery.
• Be primary client contact, building strong relationships and understanding business needs.
• Conduct discovery sessions and requirements workshops with clients.
• Create project plans, timelines and communication strategies for each client.
• Configure and customize SaaS solutions to meet client needs.
• Oversee data migration, integration and UAT processes.
• Develop and deliver user training and documentation for adoption.
• Identify and mitigate project risks and challenges.
• Collaborate with internal teams to ensure a seamless client experience.
• Track progress and provide regular status updates to clients and stakeholders.
• Drive client satisfaction and successful platform adoption post-implementation.

Skills

SaaS implementations

Client-facing

Project management

Asana

Jira

Monday.com

CRM

Education

Bachelor's degree in related field

Tools

CRM software

ERP systems

Job description

About the Role

Our client, a rapidly expanding Software as a Service (SaaS) provider, is actively seeking a results-driven Remote Project Manager to lead the successful implementation of their innovative solutions for clients globally. This is a fully remote position, offering the flexibility to work from your preferred location while driving impactful client engagements. You will be instrumental in managing the entire implementation lifecycle, from initial client onboarding and requirements gathering to configuration, training, and successful deployment. The ideal candidate will possess a strong understanding of SaaS platforms, excellent client-facing skills, and a proven ability to manage complex projects across diverse industries. You will serve as the primary point of contact for clients, ensuring their needs are met and that they derive maximum value from our client's offerings. This is a unique opportunity to shape client success strategies and contribute to the growth of a leading SaaS company in a dynamic, remote work setting.

Key Responsibilities

• Manage the end-to-end implementation lifecycle for SaaS solutions, ensuring on-time and on-budget delivery for all clients.
• Serve as the main point of contact for clients throughout the implementation process, building strong relationships and understanding their business needs.
• Conduct detailed discovery sessions and requirements gathering workshops with clients.
• Develop comprehensive project plans, timelines, and communication strategies tailored to each client's implementation.
• Configure and customize SaaS solutions to meet specific client requirements.
• Oversee data migration, integration, and user acceptance testing (UAT).
• Develop and deliver user training programs and documentation to ensure client adoption.
• Identify and mitigate project risks, proactively addressing any challenges that may impact successful deployment.
• Collaborate closely with internal technical, sales, and support teams to ensure a seamless client experience.
• Track project progress and provide regular status updates to clients and internal stakeholders.
• Drive client satisfaction and ensure successful adoption of the SaaS platform post-implementation.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in project management, with a strong focus on SaaS implementations or client-facing technical projects.
• Demonstrated experience managing multiple client projects concurrently, often in a remote capacity.
• In-depth understanding of SaaS architecture, implementation methodologies, and CRM/ERP systems is a significant plus.
• Excellent client management, communication, and presentation skills.
• Proficiency with project management tools (e.g., Asana, Monday.com, Jira) and CRM software.
• Ability to quickly understand complex business requirements and translate them into technical solutions.
• Strong problem-solving abilities and a proactive, results-oriented approach.
• Experience working in a fully remote environment and managing distributed teams effectively.
• Adaptability to work across different time zones may be required.

Benefits

• Highly competitive salary and potential for performance-based bonuses.
• Stock options or equity participation in a growing company.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible holiday schedule.
• Professional development opportunities, including access to industry conferences and training.
• Opportunity to work with a leading-edge SaaS product and impact client businesses.
• Fully remote work environment, fostering autonomy and work-life balance.
• Company-provided equipment and home office stipend.