Remote Project Manager - SaaS Implementation

Placements24; Mossel Bay; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Retirement savings options

Remote-first culture

Career growth opportunities

Job summary

Placements24 is seeking an experienced Project Manager to lead the implementation of SaaS solutions for a global client base. The role is fully remote, with involvement across distributed teams and clients worldwide, including coordination with teams in Mossel Bay, Western Cape.

You will guide clients through the entire implementation lifecycle, ensuring successful adoption, integration, and ongoing satisfaction while driving outcomes and value.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of project management experience, with a strong focus on SaaS or software implementations.
• Proven track record of successfully managing multiple client-facing projects simultaneously.
• Excellent understanding of the SaaS business model and implementation methodologies.
• Strong client relationship management and communication skills, with the ability to manage expectations effectively.

Responsibilities

• Manage the end-to-end lifecycle of SaaS implementation projects, from discovery and planning to deployment and post-go-live support.
• Develop detailed project plans, including scope definition, resource allocation, timelines, and key milestones.
• Act as the primary point of contact for clients, building strong relationships and ensuring clear communication throughout the implementation process.
• Coordinate internal resources (e.g., engineering, customer success, sales) to ensure project objectives are met.
• Identify, assess, and manage project risks and issues, proactively developing mitigation strategies.
• Track project progress, report on status, and ensure timely delivery of project milestones.
• Facilitate client training and onboarding sessions to ensure successful user adoption.
• Collaborate with product and engineering teams to provide client feedback and contribute to product improvements.
• Ensure client satisfaction and identify opportunities for expansion or upsell.

Skills

SaaS PM

Client rapport

Communication

Remote collaboration

Risk management

Education

Bachelor's degree in CS/IT/Business

Tools

Jira

Asana

Trello

CRM systems

Job description

About the Role

Our client, a fast-growing Software-as-a-Service (SaaS) provider, is seeking an experienced and highly motivated Project Manager to join their fully remote team. This pivotal role will focus on managing the implementation of our client's innovative SaaS solutions for a diverse global customer base. You will be responsible for guiding clients through the entire implementation lifecycle, ensuring successful adoption, integration, and ongoing satisfaction. This is a fantastic opportunity for a proactive individual to work from anywhere, collaborating with distributed teams and clients worldwide, and driving the success of digital solutions. The role requires seamless interaction with teams that may support operations or client needs in areas like Mossel Bay, Western Cape .

Key Responsibilities

• Manage the end-to-end lifecycle of SaaS implementation projects, from discovery and planning to deployment and post-go-live support.
• Develop detailed project plans, including scope definition, resource allocation, timelines, and key milestones.
• Act as the primary point of contact for clients, building strong relationships and ensuring clear communication throughout the implementation process.
• Coordinate internal resources (e.g., engineering, customer success, sales) to ensure project objectives are met.
• Identify, assess, and manage project risks and issues, proactively developing mitigation strategies.
• Track project progress, report on status, and ensure timely delivery of project milestones.
• Facilitate client training and onboarding sessions to ensure successful user adoption.
• Collaborate with product and engineering teams to provide client feedback and contribute to product improvements.
• Ensure client satisfaction and identify opportunities for expansion or upsell.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of project management experience, with a strong focus on SaaS or software implementations.
• Proven track record of successfully managing multiple client-facing projects simultaneously.
• Excellent understanding of the SaaS business model and implementation methodologies.
• Strong client relationship management and communication skills, with the ability to manage expectations effectively.
• Proficiency in project management tools such as Jira, Asana, Trello, or similar.
• Experience working in a remote or distributed team environment.
• Ability to work independently, manage your time effectively, and be highly self-motivated.
• Problem-solving skills and a customer-centric approach.
• Familiarity with CRM systems is a plus.

Benefits

• This role offers a highly competitive salary and comprehensive benefits package, including health insurance and retirement savings options, designed for remote employees.
• We provide the latest technology and tools to ensure productivity and success from any location.
• Opportunities for professional growth, skill development, and career advancement within a rapidly expanding tech company are abundant.
• As a remote-first organization, we champion work-life balance and foster a collaborative and supportive virtual culture.
• This is your chance to join a forward-thinking company and make a significant impact on client success, all while enjoying the freedom and flexibility of remote work.