Remote Project Manager - SaaS Implementation

Placements24; Mbombela (Nelspruit); Híbrido; ZAR 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Medical insurance

Retirement plan

Training & certs

Descripción de la vacante

Placements24 is seeking an experienced Remote Project Manager to lead SaaS implementations for clients across industries. The role is fully remote within South Africa, serving as the primary client contact during implementation to ensure successful adoption and integration of software.

You will drive project plans, timelines, resources, and success criteria, coordinating internal teams and providing user training.

Formación

• Proven experience as a Project Manager in SaaS or software implementations.
• Strong client relationship management and delivery within time and budget.
• Excellent communication and interpersonal skills.
• Remote work ability with independent time management.
• Experience with Jira/Trello/Asana or similar tools.

Responsabilidades

• Manage full lifecycle of SaaS implementations for assigned clients.
• Serve as main client contact during implementation.
• Develop detailed project plans with scope, timelines, resources and success criteria.
• Coordinate internal resources for onboarding.
• Configure and customize SaaS solutions to meet requirements.
• Conduct user training sessions and provide ongoing support.
• Monitor progress, risks and issues; implement mitigation strategies.
• Ensure client satisfaction and foster long-term relationships.
• Gather client feedback for product development and service improvement.
• Manage project documentation and stakeholder communication.

Conocimientos

Project management

Client relationships

Communication

Educación

Bachelor's degree in CS/IT/Business

Herramientas

Jira

Trello

Asana

Descripción del empleo

About the Role

A rapidly growing Software-as-a-Service (SaaS) company is looking for an experienced Remote Project Manager to lead the implementation of their cutting-edge solutions for clients across various industries. This role is entirely remote, allowing you to work from anywhere within South Africa. You will be the primary point of contact for clients during the implementation phase, ensuring their successful adoption and integration of our client's software. The ideal candidate will have a strong understanding of SaaS products, excellent client-facing skills, and a proven ability to manage software implementation projects from start to finish. You will be instrumental in driving client satisfaction and ensuring that projects are delivered on time, within scope, and to the highest quality standards. This is an exciting opportunity to contribute to the success of a dynamic tech company and help clients leverage the full potential of our software. We seek a proactive individual who excels in a remote work environment and possesses strong technical aptitude.

Key Responsibilities

• Manage the full lifecycle of SaaS implementations for assigned clients.
• Serve as the main point of contact for clients, guiding them through the implementation process.
• Develop detailed project plans, including scope, timelines, resource allocation, and success criteria.
• Coordinate internal resources (technical support, sales, development) to ensure successful client onboarding.
• Configure and customize SaaS solutions to meet specific client requirements.
• Conduct user training sessions and provide ongoing support to clients.
• Monitor project progress, identify risks and issues, and implement mitigation strategies.
• Ensure client satisfaction and foster long-term relationships.
• Gather client feedback for product development and service improvement.
• Manage project documentation and communication with all stakeholders.

Requirements

• Proven experience as a Project Manager, with a focus on SaaS or software implementation projects.
• Demonstrated success in managing client relationships and delivering projects on time and within budget.
• Strong understanding of SaaS business models and implementation methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with project management tools (e.g., Jira, Trello, Asana) and collaboration platforms.
• Technical aptitude and ability to understand software functionalities.
• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Experience in client onboarding and training is highly valued.

Benefits

Our client offers a highly competitive salary, commensurate with experience, and a robust benefits package including comprehensive medical insurance, retirement fund contributions, and performance-based incentives. As a fully remote position, you will enjoy the flexibility to work from home. The company invests in employee growth, offering training, certifications, and opportunities for career advancement. We foster an innovative and supportive virtual work culture. This role provides an excellent platform to grow your career in the SaaS industry, contributing to client success from your chosen location, impacting our operations originating from Nelspruit .