Remote Customer Support Specialist

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Training program

Advancement opportunities

Job summary

Placements24 is seeking a compassionate Customer Service Representative to join our remote support team serving customers in the Port Elizabeth area. You will be the first point of contact, providing product information, order updates, and troubleshooting with a focus on delivering a positive experience from home.

In this fully remote role, you will use phone, email, and chat to assist customers, maintain high service standards, and document interactions in the CRM system.

Qualifications

• Prior experience in a customer service role is essential.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with computers and CRM systems.
• Ability to manage time and work independently in a remote setting.
• Dedicated home office with reliable internet.
• Patience and genuine desire to help customers in Port Elizabeth.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Resolve issues and escalate when necessary.
• Document interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and report to management.
• Maintain strong product knowledge and service standards.

Skills

Customer service

Communication skills

Problem-solving

CRM software

Remote work

Home office setup

Empathy

Job description

Placements24 is seeking a compassionate Customer Service Representative to join our remote support team serving customers in the Port Elizabeth area. You will be the first point of contact, providing product information, order updates, and troubleshooting with a focus on delivering a positive experience from home.

In this fully remote role, you will use phone, email, and chat to assist customers, maintain high service standards, and document interactions in the CRM system.