Remote Customer Support Specialist

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonuses

Flexible remote work arrangement

Health and wellness benefits

Training and development

Supportive team environment

Job summary

Placements24 is seeking a friendly Customer Service Representative to join their Vereeniging-based retail team. You will handle inquiries, provide product information, and resolve issues across phone, email, and chat, acting as the first point of contact to ensure a positive customer experience.

The role offers a remote-friendly setup with opportunities for training and bonuses, and a supportive team focused on customer success.

Qualifications

• Experience in a customer service role, preferably in retail.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and related tools.
• Ability to work remotely and manage time effectively near Vereeniging.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide detailed product information and assist customers with purchasing decisions.
• Resolve customer complaints and issues empathetically.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and document interactions in the CRM system.

Skills

Customer service

Communication skills

Problem solving

Time management

Remote work

Tools

CRM software

Job description

Placements24 is seeking a friendly Customer Service Representative to join their Vereeniging-based retail team. You will handle inquiries, provide product information, and resolve issues across phone, email, and chat, acting as the first point of contact to ensure a positive customer experience.

The role offers a remote-friendly setup with opportunities for training and bonuses, and a supportive team focused on customer success.