Customer Support Representative - Polokwane

Placements24; Polokwane; Hybrid; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Flexible hours

Remote work

Training and development

Job summary

Placements24 is seeking a part-time Customer Support Representative to join a fully remote team serving customers in and around Polokwane. You will respond to inquiries, provide product information, and troubleshoot issues from a home office, contributing to a high-quality customer experience.

The role offers flexible hours, remote work, and training to help you grow within a supportive team environment. Prior customer service experience and strong communication are valued.

Qualifications

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent verbal and written communication skills.
• Basic computer proficiency and experience with online communication tools.
• Ability to work independently and manage time effectively.
• Comfortable working in a fully remote capacity.

Responsibilities

• Respond to customer inquiries via email, chat, and phone with professionalism and efficiency.
• Provide information about products and services, and assist with basic troubleshooting.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Document customer interactions and outcomes in the support system.
• Collaborate with team members to share insights and improve service delivery.
• Adhere to company policies and procedures in all customer interactions.

Skills

Customer service

Communication

Time management

Independent work

Education

High school diploma or equivalent

Job description

About the Role

Our client is seeking a part-time Customer Support Representative to join their remote team, servicing customers in and around Polokwane . You will provide essential support, answer queries, and resolve issues to ensure a positive customer experience. This role is ideal for someone seeking flexible working hours while contributing to a dedicated customer service operation. You will be an integral part of ensuring customer satisfaction and loyalty, working from your home office. As a remote representative, you will communicate effectively with customers and internal teams, embodying the company's commitment to service excellence from anywhere.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone with professionalism and efficiency.
• Provide information about products and services, and assist with basic troubleshooting.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Document customer interactions and outcomes in the support system.
• Collaborate with team members to share insights and improve service delivery.
• Adhere to company policies and procedures in all customer interactions.

Requirements

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent verbal and written communication skills.
• Basic computer proficiency and experience with online communication tools.
• Ability to work independently and manage time effectively.
• Comfortable working in a fully remote capacity.
• High school diploma or equivalent qualification.

Benefits

• Competitive part-time hourly rate.
• Flexible working hours to accommodate work-life balance.
• Opportunity to work remotely.
• Training and development provided.
• A supportive and friendly team environment.