Remote Network Operations Centre (NOC) Analyst

Placements24; Centurion; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Online training

Job summary

Placements24 is seeking a vigilant Remote Network Operations Centre (NOC) Analyst to monitor and troubleshoot a large-scale telecommunications network from a fully remote setup within South Africa. You will handle real-time alerts, perform initial diagnostics, and coordinate with engineering teams to quickly restore service while maintaining thorough incident documentation.

The role requires strong networking fundamentals, experience with NOC tools, and familiarity with ticketing systems.

Qualifications

• Experience in a Network Operations Centre or similar IT support role.
• Strong understanding of TCP/IP, DNS, DHCP, routing and switching.
• Familiarity with network monitoring software and ticketing systems.
• Ability to interpret network diagrams and analyze traffic.
• Excellent analytical and problem-solving skills with attention to detail.
• Strong written and verbal communication for incident reporting.

Responsibilities

• Proactively monitor network performance using NOC tools.
• Identify, diagnose, and respond to network alerts and outages in real-time.
• Perform first-level troubleshooting for network incidents.
• Escalate unresolved issues with detailed incident reports to engineering teams.
• Document all network events, actions, and resolutions in the ticketing system.
• Communicate effectively with internal teams and stakeholders during incidents.
• Participate in shift rotations to ensure 24/7 monitoring coverage.
• Contribute to improving NOC processes and tool configurations.

Skills

NOC experience

Networking fundamentals

Network monitoring tools

Ticketing systems

Education

CCNA

CompTIA Network+

Tools

Zabbix

Nagios

SolarWinds

ServiceNow

Jira

Job description

About the Role

Our client, a progressive telecommunications enterprise, is seeking a vigilant and skilled Remote Network Operations Centre (NOC) Analyst to join their fully remote team. This role is crucial for ensuring the continuous availability and optimal performance of our client's extensive network infrastructure. The NOC Analyst will be responsible for monitoring network activity, identifying and responding to alerts, and performing initial troubleshooting to resolve potential service disruptions. As a remote-first position, you will have the flexibility to work from any approved location within South Africa , provided you have a stable internet connection and a dedicated workspace conducive to focused work. This is an exceptional opportunity to contribute to a vital operational function within the telecommunications sector without the need for daily office commutes. You will be part of a globally distributed team committed to maintaining network integrity and client satisfaction.

Key Responsibilities

• Proactively monitor network performance using sophisticated NOC tools and platforms.
• Identify, diagnose, and respond to network alerts, outages, and performance degradation in real-time.
• Perform first-level troubleshooting and problem resolution for network incidents.
• Escalate unresolved issues to appropriate engineering teams with detailed incident reports.
• Document all network events, actions taken, and resolutions in the ticketing system.
• Communicate effectively with internal teams and external stakeholders during incident management.
• Maintain and update network documentation relevant to NOC operations.
• Participate in shift rotation to ensure 24/7 network monitoring coverage.
• Contribute to the continuous improvement of NOC processes and procedures.
• Assist in the implementation and testing of new monitoring tools and configurations.

Requirements

• Proven experience in a Network Operations Centre (NOC) or similar IT support role, preferably within the telecommunications industry.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing, and switching.
• Familiarity with network monitoring software (e.g., Zabbix, Nagios, SolarWinds) and ticketing systems (e.g., ServiceNow, Jira).
• Ability to interpret network diagrams and analyze network traffic.
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Effective communication skills, both written and verbal, for clear incident reporting and collaboration.
• Self-motivated and able to work independently with minimal supervision in a remote setting.
• Must possess a reliable high-speed internet connection and a suitable home office environment.
• Willingness to work various shifts, including nights, weekends, and public holidays, as required.
• Relevant networking certifications (e.g., CompTIA Network+, CCNA) are highly advantageous.

Benefits

• This fully remote role offers a competitive salary, performance bonuses, and comprehensive benefits including medical aid and a provident fund.
• Our client is committed to professional growth, providing access to online training resources, certifications, and opportunities for advancement within the organization.
• The flexibility of a remote work arrangement promotes an excellent work-life balance, allowing you to work from your preferred location within South Africa while contributing to the critical operations of a leading telecommunications company.
• Join a supportive and collaborative team environment dedicated to network excellence.