Remote Network Operations Center (NOC) Analyst

Placements24; Centurion; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Remote work from home

Career development

Job summary

Placements24 is seeking a vigilant Remote NOC Analyst to monitor vital telecommunications networks across South Africa. You will use advanced NOC tools to detect and resolve incidents, maintain uptime, and safeguard performance and security from a home office.

The role requires strong TCP/IP, BGP/OSPF, DNS knowledge, hands-on troubleshooting, and excellent communication. A CCNA or equivalent certification is a strong plus, and you should be comfortable with rotating shifts, including nights and

Qualifications

• Experience in a NOC or network monitoring environment.
• Solid TCP/IP, routing (BGP/OSPF), DNS knowledge.
• Experience with monitoring tools (SolarWinds/Nagios/Zabbix).
• Strong problem-solving and documentation skills.
• Ability to work remotely and manage time.

Responsibilities

• Monitor network performance and security using NOC tools.
• Diagnose and troubleshoot incidents in real time.
• Log all actions and resolutions in the ticketing system.
• Coordinate with engineering and field support for issue resolution.
• Contribute to NOC procedures and best practices.
• Participate in on-call rotations for 24/7 coverage.
• Analyze trends to identify potential issues before impact.

Skills

TCP/IP knowledge

Troubleshooting

Remote work

Communication skills

Education

CCNA or equivalent certification

Tools

SolarWinds

Nagios

Zabbix

DNS tools

Job description

About the Role

Our client, a leading telecommunications infrastructure provider, is actively seeking a vigilant and technically adept Remote Network Operations Center (NOC) Analyst to join their expanding operations team. This position is fully remote, allowing you to contribute from anywhere within South Africa, supporting our client's critical network infrastructure. You will be responsible for the continuous monitoring, detection, and resolution of network issues across our client's vast network, ensuring optimal performance, availability, and security. This role demands a proactive approach, exceptional analytical skills, and the ability to perform under pressure in a fast-paced, dynamic environment. If you possess a deep understanding of network protocols and are driven by ensuring seamless connectivity, this remote opportunity is ideal for you.

Key Responsibilities

• Proactively monitor network performance, availability, and security using advanced NOC tools and dashboards.
• Detect, diagnose, and troubleshoot network incidents and outages in real-time, escalating as per defined procedures.
• Perform first-level analysis and resolution of network faults, documenting all actions taken.
• Respond to critical alerts and alarms, ensuring swift and effective incident management.
• Communicate effectively with internal teams, including engineering and field support, to coordinate issue resolution.
• Maintain accurate logs of all network events, incidents, and resolutions in the ticketing system.
• Contribute to the development and refinement of NOC procedures and best practices.
• Analyze network trends and performance data to identify potential issues before they impact service.
• Participate in on-call rotations to provide 24/7 network monitoring and support.

Requirements

• Proven experience working in a Network Operations Center (NOC) or similar monitoring environment.
• Strong understanding of TCP/IP, routing protocols (BGP, OSPF), switching, and DNS.
• Familiarity with network monitoring tools such as SolarWinds, Nagios, Zabbix, or similar platforms.
• Excellent troubleshooting skills for network connectivity, performance, and security issues.
• Ability to work independently and manage time effectively in a remote work setting.
• Strong written and verbal communication skills, with the ability to clearly document technical issues and resolutions.
• High level of focus and attention to detail, even during high-pressure situations.
• Flexibility to work various shifts, including nights, weekends, and holidays, as part of a rotating schedule.
• A stable internet connection and a dedicated, quiet workspace are mandatory for this remote role.
• CCNA or equivalent certification is a strong plus.

Benefits

Our client offers a competitive salary commensurate with experience and the responsibilities of this fully remote position. This role includes access to comprehensive health insurance plans, a retirement savings plan, and opportunities for continuous professional development through online courses and certifications. Employees benefit from the flexibility and convenience of working from home, with potential for career progression into senior NOC roles or network engineering positions. You will be part of a global, supportive team that values collaboration and innovation in ensuring network uptime.