Remote Network Operations Center (NOC) Manager

Placements24; LegKraal Gate; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Private health insurance

Life cover

Retirement planning

Job summary

Placements24 is recruiting a remote Network Operations Center (NOC) Manager for a global telecommunications provider. You will lead a distributed NOC team, oversee incident response, capacity planning, and performance monitoring to ensure high service availability from your location in South Africa.

The role demands strong leadership, extensive NOC experience, ITIL knowledge, and excellent stakeholder management. A fully remote setup with competitive salary and comprehensive benefits is offered.

Qualifications

• 7+ years in network operations
• 3+ years in leadership/NOC management
• Experience with large-scale IP networks and telecom infra
• Knowledge of routing protocols (BGP, OSPF) and switching
• ITIL framework exposure is beneficial

Responsibilities

• Lead and mentor a global NOC team across shifts
• Oversee network performance monitoring and capacity planning
• Develop incident management processes and rapid resolution of outages
• Establish and maintain operational procedures, SLAs, escalation protocols
• Manage change control to maintain network stability during upgrades
• Collaborate with engineering, operations and support teams to resolve issues
• Analyze performance data to identify trends and optimization opportunities
• Develop training programs to提升 NOC staff technical skills
• Ensure thorough documentation of configurations and incidents
• Foster continuous improvement and operational excellence

Skills

NOC leadership

Network monitoring

IP networks

BGP/OSPF

ITIL knowledge

Remote team management

Education

Bachelor's degree in CS/IT/Engineering

Master's degree is a plus

Tools

NMS tools

Cloud networking concepts

Job description

About the Role

Our client, a rapidly expanding telecommunications provider known for its innovative service delivery, is seeking an experienced and proactive Remote Network Operations Center (NOC) Manager. This fully remote position offers a unique opportunity to lead and manage a global NOC team, ensuring the continuous availability and performance of our network infrastructure from your location in **South Africa**. You will be responsible for overseeing daily operations, incident management, performance monitoring, and team development. The ideal candidate is a strong leader with extensive experience in NOC environments, excellent problem-solving skills, and the ability to foster a high-performance culture within a distributed team. This role is critical to maintaining the operational integrity of our services and ensuring customer satisfaction.

Key Responsibilities

• Lead, mentor, and manage a team of NOC engineers and technicians across various shifts and geographical locations.
• Oversee the monitoring of network performance, availability, and capacity using advanced NMS tools.
• Develop and implement incident management processes, ensuring swift and effective resolution of network outages and performance degradations.
• Establish and maintain operational procedures, SLAs, and escalation protocols.
• Manage change control processes to ensure network stability during maintenance and upgrades.
• Collaborate with engineering, operations, and customer support teams to address network issues and implement improvements.
• Analyze network performance data to identify trends, predict potential problems, and drive optimization initiatives.
• Develop and deliver training programs for NOC staff to enhance technical skills and operational knowledge.
• Ensure comprehensive documentation of network configurations, procedures, and incident reports.
• Foster a culture of continuous improvement, proactive problem-solving, and operational excellence within the NOC.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's degree is a plus.
• Minimum of 7 years of experience in network operations, with at least 3 years in a leadership or management role within a NOC environment.
• Proven experience managing large-scale, complex IP networks and telecommunications infrastructure.
• In-depth understanding of network protocols, routing (BGP, OSPF), switching, and monitoring tools.
• Strong experience with incident management, problem management, and change management processes (ITIL framework knowledge is highly beneficial).
• Demonstrated leadership skills with experience in managing remote and geographically dispersed teams.
• Excellent analytical, troubleshooting, and decision-making abilities.
• Exceptional communication, interpersonal, and stakeholder management skills.
• Familiarity with cloud networking concepts and virtualized environments is an advantage.

Benefits

• This is a fully remote role offering a highly competitive salary, performance-based bonuses, and a comprehensive benefits package including private health insurance, life cover, and retirement planning.
• Our client is committed to professional development, providing opportunities for advanced training, certifications, and leadership growth.
• Experience the flexibility and autonomy of working remotely while leading a critical operational function for a dynamic telecommunications company based in **South Africa**.