Remote Network Operations Center (NOC) Analyst

Placements24; Welkom; Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Fully remote work

Home office equipment stipend

Health, dental, and vision insurance

Generous paid time off

Opportunities for professional growth

Job summary

Placements24 is seeking a dedicated Remote Network Operations Center (NOC) Analyst to monitor and maintain the stability of a large network infrastructure from home. You will respond to incidents, perform initial troubleshooting, and document actions in the ticketing system.

The role requires networking fundamentals, experience in NOC or IT support, familiarity with tools like SolarWinds, PRTG or Zabbix, and experience with ServiceNow or Jira.

Qualifications

• A degree in Information Technology, Computer Science, or equivalent work experience.
• Proven experience in a Network Operations Center or similar IT support role.
• Strong understanding of TCP/IP, DNS, DHCP, routing, and switching.
• Familiarity with network monitoring tools and incident ticketing systems.

Responsibilities

• Continuously monitor network performance and availability using monitoring tools.
• Identify, diagnose, and escalate network incidents per procedures.
• Respond to alerts with initial troubleshooting to find root causes.
• Document incidents, actions, and resolutions in the ticketing system.
• Coordinate with engineering and support teams during incident resolution.

Skills

Networking fundamentals

Incident management

Troubleshooting

Remote collaboration

Time management

Education

Bachelor's degree in IT / Computer Science

Tools

SolarWinds

PRTG

Zabbix

ServiceNow

Jira

Job description

About the Role

Our client, a premier telecommunications provider, is seeking a dedicated and vigilant Remote Network Operations Center (NOC) Analyst. This is a fully remote position, allowing you to contribute to the stability and performance of our client's extensive network infrastructure from the comfort of your own home. You will be responsible for monitoring network activity, identifying potential issues, and responding to incidents to ensure minimal disruption to services. This role is critical for maintaining the high standards of uptime and performance that our client's customers expect. As a remote-first organization, we provide the necessary tools and support to ensure you can excel in this vital role, irrespective of your physical location. This is an excellent opportunity for proactive individuals passionate about network stability and incident management.

Key Responsibilities

• Continuously monitor network performance and availability using sophisticated monitoring tools.
• Identify, diagnose, and elevate network incidents and outages according to established procedures.
• Respond to alerts and alarms, performing initial troubleshooting to determine root causes.
• Document all incidents, actions taken, and resolutions in the ticketing system.
• Communicate effectively with internal teams, including engineering and customer support, during incident resolution.
• Maintain network documentation and operational runbooks.
• Proactively identify trends and potential issues to prevent future disruptions.
• Participate in shift rotations to provide 24/7 monitoring coverage.
• Assist in the development and refinement of NOC procedures and best practices.

Requirements

• A degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proven experience working in a Network Operations Center (NOC) or similar IT support environment.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing, and switching.
• Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Zabbix).
• Experience with incident management and ticketing systems (e.g., ServiceNow, Jira).
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills, crucial for remote collaboration.
• Ability to work independently, manage time effectively, and remain focused in a remote setting.
• Flexibility to work various shifts as required for 24/7 coverage.
• Knowledge of cloud networking concepts is a plus.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement, offering ultimate flexibility.
• Home office equipment stipend.
• Opportunities for professional growth and certifications in network management.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off.
• Access to a collaborative online work environment.