Remote Logistics Coordinator & Driver Support

Placements24; Vereeniging; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Fully remote

Competitive pay

Health benefits

Retirement plan

Professional development

Tech tools

Job summary

Placements24 is seeking a Remote Logistics Coordinator & Driver Support for a national logistics client. This home-based role focuses on coordinating delivery schedules and supporting drivers across regions.

You will monitor routes, resolve issues, and communicate updates to dispatch to maintain on-time performance while complying with safety and regulatory standards. This role requires strong organization and proactive problem-solving.

Qualifications

• Proven experience in logistics coordination, dispatch, or a transportation-focused role.
• Strong understanding of logistics operations and driver management.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with fleet management software, GPS tracking, and relevant logistics tech.
• Ability to work independently and manage time effectively in a remote environment.

Responsibilities

• Serve as main point of contact for drivers, offering remote support for route planning and issues.
• Monitor driver progress and delivery status in real-time using fleet management software.
• Assist drivers in resolving delays, breakdowns, or customer issues.
• Coordinate with dispatch and operations to ensure efficient route allocation and timely deliveries.
• Communicate updates, policy changes, and important information to the driver network.
• Maintain records of driver communications, issue resolution, and performance metrics.
• Identify disruptions and implement solutions to minimize impact.
• Ensure compliance with company policies and transportation regulations.

Skills

Logistics coordination

Dispatch operations

Driver management

Communication skills

Fleet management software

GPS tracking

Remote work

Time management

Attention to detail

Background checks

Tools

Fleet management software

GPS tracking systems

Job description

About the Role

Our client is a leading national logistics provider seeking a dedicated Remote Logistics Coordinator & Driver Support professional to join their virtual operations team. This role is pivotal in ensuring the smooth coordination of delivery schedules and providing essential support to our fleet of drivers operating across various regions. You will be the primary point of contact for drivers, addressing their needs, resolving logistical challenges, and ensuring adherence to delivery protocols, all from the comfort of your home office. This is a fully remote position, ideal for a highly organized, proactive individual with a strong understanding of the transportation industry and excellent communication skills. The successful candidate will play a crucial role in enhancing operational efficiency and driver satisfaction.

Key Responsibilities

• Serve as the main point of contact for drivers, offering remote support for route planning, delivery issues, and operational queries.
• Monitor driver progress and delivery status in real-time using fleet management software.
• Assist drivers in resolving unforeseen logistical challenges, such as traffic delays, vehicle breakdowns, or customer issues.
• Coordinate with dispatch and operations teams to ensure efficient route allocation and timely deliveries.
• Communicate important updates, policy changes, and critical information to the driver network.
• Maintain accurate records of driver communications, issue resolution, and performance metrics.
• Proactively identify potential disruptions and implement solutions to minimize impact.
• Ensure compliance with all company policies and transportation regulations through effective communication and guidance.
• Contribute to process improvement initiatives aimed at enhancing logistics operations and driver support.
• Provide feedback to management regarding driver performance and operational challenges.

Requirements

• Proven experience in logistics coordination, dispatch, or a similar transportation-focused role.
• Strong understanding of logistics operations, delivery processes, and driver management.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with fleet management software, GPS tracking systems, and other relevant logistics technology.
• Ability to work independently and manage time effectively in a remote work environment.
• High level of organization and attention to detail.
• Must have a reliable internet connection and a dedicated home office space.
• Ability to remain calm and professional while handling multiple tasks and driver inquiries simultaneously.
• Familiarity with South African road networks and transportation regulations is a plus.
• Must be able to pass a background check and possess a professional demeanor.
• Comfortable working flexible hours, potentially including some evenings or weekends, to cover all operational needs.

Benefits

• Fully remote work arrangement, offering excellent work-life balance.
• Competitive salary package.
• Opportunity to be part of a forward-thinking logistics company.
• Access to advanced logistics technology and tools.
• Professional development opportunities within a growing sector.
• Comprehensive health and retirement benefits.
• Supportive virtual team environment.